System Specialist

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Job area:
Systems/Business Data/Processes

Location:

USA - McCarran, Reno 3300 Waltham Way Suite 106

Division:
Solutions

Job Posting

Title:

System Specialist

Time Type:
Full Time

The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users.

May gather data to evaluate a system’s performance, identify user needs, and determine system and network requirements. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals.

• Act as the primary support of the client’s systems solutions for the user community.
• Develop and maintain tracking tools for support service requests and resolutions by location and resource.
• Engage appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application.
• Work with the company’s team to successfully close support service request issues and support testing activities.
• Work with project teams to help implement, maintain, and improve internal systems.
• Ensure that company and company assets are maintained responsibly.
• Effectively communicate relevant IT-related information to site management and client management (as appropriate).
• Maintain system efficiency and ensure that the site’s computer system allows all components to work properly together.
• Test and coordinate modifications to the system when needed, and troubleshoot problems when they occur.
• Maintain communication with corporate IT and operations staff and work with corporate IT to resolve complex issues.
• In collaboration with IT, determine ways to store, organize, analyze, use, and present data.
• Produce regular reports on a daily, weekly and monthly basis.
• Ensure that all RF Standard Operating Procedures (SOPs) are current.
• Train associates on updated SOPs, Microsoft Office, WMS programs, and RF guns.
• Respond to all inquiries about WMS-Red Prairie and/or other related computer‑related issues.
• Refer questions to appropriate person when needed.
• Responsible for professional verbal and written communication with all internal and external customers.
• Adhere to professional etiquette standards when communicating with management members, coworkers, customers, and other visitors.
• Assist with various research projects and/or special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people within the scope of responsibility.
• Ensure that procedures exist at all sites to guarantee client service, productivity, and facilities and equipment maintenance.
• Set goals to provide continuous improvement for assigned site.

Performs other duties as required.

N/A

Computer Skills

• Mid to Senior Microsoft Office skills
• Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region.
• Experience in the administration and maintenance of infrastructure, software, systems, etc.
• Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS, Wi‑Fi experience and RF systems and equipment experience.

Language Skills

• English (reading, writing, verbal)
• Interpersonal communication skills
• Business & financial acumen
• Analytical skills

Education & Experience

• Either a four‑year degree in a computer‑related field or a 2‑year degree and relevant experience.
• Minimum of 2 years of job‑related / relevant experience. 3–5 years of experience is preferred.
• Experience dealing with end users, vendors, and clients.
• End‑to‑end…