L1 DataCenter Technician

Responsibilities

• 1-2 years exp Move servers and switches to required destination for installation.
• Inspect servers and switches to make sure that they are not damaged in any way.
• Smoke test servers to ensure that server is functioning as intended.
• Install servers and switches and cable it according to provided wire map.
• Make sure that all cables ran are bundled neatly and in accordance with Nvidia's standard.
• Double check with network admins to make sure everything is cabled correctly, and all connections are up.
• Install additional components needed (NIC, Drive, Memory)
• Assist in unboxing and prepping servers as needed
• Auditing of servers and consumables

• Perform rack & stack of servers, network devices, and storage equipment
• Handle cabling (fiber & copper) including labeling and cable management
• Support installation, relocation, and decommissioning of hardware

• Receive and verify hardware shipments against purchase orders / delivery notes
• Perform physical inspection of equipment for damages upon arrival
• Manage spares inventory and ensure availability of critical components
• Coordinate hardware returns (RMA), dispatch, and logistics tracking
• Ensure proper storage, labeling, and documentation of all assets

• Provide L1 support for incidents and service requests via ticketing tools (e.g., Service Now)
• Perform basic troubleshooting (L1 triage) for:
  • Server hardware issues
  • Network connectivity (Layer 1 checks)
• Escalate issues to L2/L3 teams with proper logs and updates

• Act as hands & eyes support for remote engineers
• Execute tasks such as:
  • Cable reseating
  • Console access setup
  • Basic hardware replacement (as guided)

• Monitor alerts from DC tools / dashboards
• Update tickets with accurate troubleshooting steps and status
• Maintain documentation, asset inventory, and audit records

• Follow data center security and access protocols
• Adhere to ESD, safety, and PPE standards
• Ensure readiness for audits and compliance checks

• Basic understanding of:
  • Networking fundamentals (IP, switching, patching)
  • Server hardware components
  • Fiber & Ethernet cabling
• Familiarity with:
  • Ticketing tools (Service Now or similar)
  • Basic console tools (SSH, Putty)

• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Comfortable working in a 24/7 shift environment;
• Attention to detail and documentation accuracy

6.00 Years of Experience