IT Support Specialist Reno, NV

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory — it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI‑driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. Our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

We’re looking for an Information Technology Support Specialist to join our rapidly growing team. In this role you’ll deliver world‑class technology support to everyone at Figure, providing technical assistance in person, over the phone, Slack, and email to resolve computer software, hardware, and network issues. You’ll be responsible for new‑hire setups, desk moves, training, and continuous improvement of our support processes.

• Research and troubleshoot issues related to software, end‑user computers (Windows and macOS), and cloud‑hosted services.
• Set up new hires and coordinate desk moves.
• Train staff on new technology and assist with deployments.
• Solicit user and leadership feedback to identify opportunities for service improvement.
• Support in‑office and remote users with a variety of technology and software solutions.

• 3+ years of technical support experience
• Ability to work in the office 3 days a week, with rotating nights and weekends schedule
• Experience troubleshooting Microsoft and Apple platform software
• Strong problem‑solving skills and ownership of resolution
• Ability to prioritize work with minimal supervision
• Friendly, concise, and professional communication
• Thrives in a fast‑paced startup environment

This role is NOT remote

• Base compensation: $21.15‑$26.44 per hour
• Company equity in the form of RSUs

This range applies to the United States. Actual compensation may vary based on experience, skills, location and evolving business needs. The final offer will be made within the middle of the range.

• Comprehensive medical, dental, and vision coverage with 100% employer‑paid premiums for employees and dependents on select plans
• Company HSA, FSA, Dependent Care FSA, 401(k) and commuter benefits
• Employer‑paid life and disability insurance
• 11 observed holidays and a PTO plan
• Up to 12 weeks of paid family leave
• Continuing education reimbursement

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired must verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

As set forth in Figure Lending’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.