IT Support Specialist

About the Role

We’re looking for an Information Technology Support Specialist to join our rapidly growing team! As our IT Support Specialist, you’ll deliver world‑class technology support to everyone at Figure with a focus on exceptional service. You will provide technical support in person, over the phone, Slack, and email for computer software, hardware, and network issues in order to maintain efficient business operations.

• Perform research and troubleshoot issues related to software, end‑user computers (both Windows and MacOS based), as well as cloud‑hosted services and systems
• Complete set‑ups for new hires and desk moves
• Training staff on new technology and assisting with deployment
• Solicit feedback from users and leadership in order to identify opportunities to improve service levels and satisfaction
• Support in‑office and remote users with a variety of technology and software solutions

• 3+ years of technical support experience
• Ability to work in office 3 days a week, on a rotating nights and weekends schedule
• Experience troubleshooting common Microsoft and Apple platform software
• Strong problem solver who takes ownership over resolution
• Ability to prioritize work with minimal supervision
• Friendly, concise, and professional communication
• Ability to thrive in a fast‑paced startup environment
• Flexible schedule (possible evenings, weekends, on‑call, or overtime)

This role is NOT remote

• Base Compensation Range: $21.15/hr-$26.44/hr
• 25% annual bonus target, paid quarterly
• Company equity in the form of RSUs

• Comprehensive medical, dental, and vision coverage, with 100% employer‑paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
• Employer‑paid life and disability insurance
• 11 observed holidays and PTO plan
• Up to 12 weeks of paid family leave
• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.