IT Help Desk Analyst

Position Summary

This position is the primary on-site technology resource for our Reno, NV corporate headquarters and will be the point of contact for all day-to-day IT support needs, owning end‑user support, systems administration, and IT asset management across the entire company.

• Serve as the first contact for hardware, software, network, and peripheral support requests via ticketing system, email, and walk‑up.
• Triage, diagnose, and resolve technical issues for workstations, laptops, printers, monitors, and mobile devices.
• Escalate complex issues to the Lead Systems Engineer with clear documentation and troubleshooting history; own resolution through to close.
• Manage and close tickets in Cyrq’s Net Suite IT support ticketing system; track resolution times, document issue trends, and contribute to the internal knowledge base.

• Support Microsoft 365 environment user provisioning and access.
• Manage full employee IT (hardware/software) lifecycle (new user to deprovisioning).
• Monitor and manage endpoint protection; respond to and elevate security alerts per established protocols.
• Perform routine maintenance on workstations and local network equipment.
• Assist with Acronis cloud backup monitoring and recovery tasks.
• Coordinate with the Net Suite Admin on user-access provisioning, license management, and ERP‑related IT support requests.
• Work closely with the Lead Systems Engineer on escalations, infrastructure projects, and technical direction; serve as the Reno‑based execution resource for initiatives driven at the systems level.
• Maintain accurate inventory of IT assets across all Cyrq Energy locations, including the Reno corporate headquarters and plant sites.
• Coordinate with building management and vendors for connectivity, cabling, and peripheral needs.
• Document procedures, configurations, and recurring issues for the knowledge base.
• Support conference room AV/technology setups.

• High school diploma or equivalent.
• CompTIA A+, Network+, or Microsoft certifications (MD‑102, MS‑900, or equivalent) preferred.
• 1 or more years of experience in a help desk, desktop support, or IT support role.
• Working knowledge of Windows 10/11 operating systems, Active Directory, and Microsoft 365.
• Experience troubleshooting hardware (desktops, laptops, printers, peripherals) and networking basics (DNS, DHCP, VPN).
• Familiarity with ERP‑based or integrated ticketing systems; experience with Net Suite preferred.
• Experience supporting a Microsoft Entra  (Azure AD) / hybrid domain environment.
• Exposure to endpoint security tools (Sophos, Crowd Strike, Sentinel One, or similar).
• Experience with Acronis or similar enterprise backup solutions.
• Valid driver’s license and acceptable motor vehicle record.
• Ability to complete domestic travel, up to 5%.
• Strong written and verbal communication skills; able to explain technical concepts to non‑technical users.
• Ability to sit for long periods of time.

• Able to walk moderate distances over uneven ground.
• Able to tolerate remote environments, indoor/outdoor work, wildlife, possible dust, dirt, and wind, including any weather typical for all seasons in southern CA, NV, and UT.
• Able to don all forms of required Personal Protective Equipment.
• Ability to lift up to 30 pounds.

• Based in Reno, Nevada.

Multiple medical, dental, and vision plans; 401(k) with an immediate 5% company match and no vesting requirement; annual bonus program; company‑paid short‑ and long‑term disability insurance; pay holidays; paid time off; paid parental leave; and more.