Service Desk Technician - Reno

Service Desk Support Tech

Overview:
Working for a large gaming company. Licensed in around 300 gaming jurisdictions, operating in over 90 countries and offering a unique blend of products and services, from online gaming to slot machines.

Project:
Contract Role:
This position is for a Service Desk support tech. They will be providing day to day support for the local employees roughly 700 individuals.

This position is responsible for providing support to users of the company’s computer network and telephone systems.

Techs will take calls, enter issues into the helpdesk tracking system and will attempt to solve the problem on first contact.

If problem can’t be solved, the tech will pass the call to a level-2 engineer.

Issues may involve support for desktops/laptops, operating systems, servers, applications and remote access systems.

Responsible for resetting user passwords and voicemail accounts.

Responsible for monitoring server and application systems and responding to alerts as needed.

Responsible for set up of new users on the network. He/she determines access, establishes passwords and new user accounts as required.

Additional Skills & Qualifications

This is a service desk position. So you will be asked to take calls, virtual Smart Bar, password resets. If the candidate does not want to do password resets this is not the role for them.

Customer service is also a huge part of this need. They will be the main support for the Las Vegas office.

Second largest gaming manufacturing company. It is a good blended role that will allow a candidate the ability to work in a large environment. They do have the opportunity to go full-time with good performance but there are no guarantees there. Many of the individuals we have placed in this group are still there.

Work Environment:

In Office, Monday - Friday, 8am-5pm