More jobs:
L2 Data Center Technician
Job in
Reno, Washoe County, Nevada, 89550, USA
Listed on 2026-07-06
Listing for:
ReqRoute,Inc
Contract
position Listed on 2026-07-06
Job specializations:
-
IT/Tech
IT Support, Hardware Engineer
Job Description & How to Apply Below
Job Title: L2 Data Center Technician
Location: Reno, NV
Contract Type: Sub-contractor not Allowed / only w2
Duration: 6 Months
Job Responsibilities- Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins.
- Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors.
- Perform server firmware upgrades to ensure systems are running on the latest approved versions.
- Configure server IP addresses and default access credentials in accordance with standard procedures.
- Collaborate with network administrators to resolve server-related issues, including cable replacement or re‑routing, optics replacement on server and switch ports, and installation of upgraded hardware components.
- Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities.
- Provide hands‑on support to network administrators for ad‑hoc requests involving servers or network switches.
- Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness.
- Conduct physical inspections as requested or audits of servers, components.
- Perform rack & stack of servers, network devices, and storage equipment.
- Handle cabling (fiber & copper) including labeling and cable management.
- Support installation, relocation, and decommissioning of hardware.
- Receive and verify hardware shipments against purchase orders / delivery notes.
- Perform physical inspection of equipment for damages upon arrival.
- Maintain accurate inventory records (asset tagging, tracking, updates).
- Manage spares inventory and ensure availability of critical components.
- Coordinate hardware returns (RMA), dispatch, and logistics tracking.
- Ensure proper storage, labeling, and documentation of all assets.
- Provide L1 support for incidents and service requests via ticketing tools (e.g., Service Now).
- Perform basic troubleshooting (L1 triage) for server hardware issues and network connectivity (Layer 1 checks).
- Escalate issues to L2/L3 teams with proper logs and updates.
- Act as hands & eyes support for remote engineers.
- Execute tasks such as cable reseating, power cycling devices, console access setup, basic hardware replacement (as guided).
- Monitor alerts from DC tools / dashboards.
- Update tickets with accurate troubleshooting steps and status.
- Maintain documentation, asset inventory, and audit records.
- Follow data center security and access protocols.
- Adhere to ESD, safety, and PPE standards.
- Ensure readiness for audits and compliance checks.
- Basic understanding of:
- Networking fundamentals (IP, switching, patching)
- Server hardware components
- Fiber & Ethernet cabling
- Familiarity with:
- Ticketing tools (Service Now or similar)
- Basic console tools (SSH, Putty)
- Strong coordination and communication skills.
- Ability to manage physical inventory and logistics tasks.
- Comfortable working in a 24 7 shift environment.
- Attention to detail and documentation accuracy.
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