Innovation & Process Improvement Analyst

Innovation & Process Improvement Analyst

Position: Innovation & Process Improvement Analyst

Pay Rate: $57,287.20 - $62,000 Status: Exempt

Last Revised: 06.2026

Supervision: None

• Support organizational initiatives related to innovation, process improvement, automation, and artificial intelligence.
• Assist in identifying opportunities to improve efficiency through workflow redesign and technology solutions.
• Conduct process mapping, workflow analysis, and documentation of current and future-state processes.
• Research emerging technologies, AI tools, and automation opportunities relevant to nonprofit operations.
• Assist in implementing workflow automation solutions and operational improvements.
• Support optimization of organizational systems including Microsoft 365, SharePoint, Teams, Planner, Forms, Power Automate, Sure Impact, and other agency platforms.
• Develop and maintain process documentation, user guides, and standard operating procedures.
• Create dashboards, reports, and data visualizations that support operational decision-making.
• Track and report operational improvement projects, efficiency gains, and implementation outcomes.
• Assist with staff training and adoption of new technologies, systems, and processes.
• Support testing and implementation of new tools and technology solutions.
• Gather feedback from departments and identify opportunities for process improvements.
• Assist the Strategic Operations Manager with organizational projects and operational initiatives.
• Participate in work groups, committees, and agency-wide initiatives.
• Perform other duties as assigned.

Skills and Knowledge:

• Exceptional attention to detail and strong organizational skills, with the ability to manage complex workflows and timelines.
• Excellent customer service and communication skills, with the ability to interact professionally with donors, volunteers, executives, and staff.
• Strong project management skills, including the ability to prioritize, manage multiple initiatives at once, and meet tight deadlines.
• High level of computer competency, including Microsoft Office/Google Workspace proficiency, with advanced comfort in Excel (sorting, filters, pivot tables preferred).
• CRM/database proficiency, including confidence entering, maintaining, and auditing data for accuracy and consistency.
• Reporting and data analysis skills, including pulling reports, interpreting trends (retention, lapsed donors, campaign performance), and translating insights into action.
• Collaborative, solutions-oriented approach, with the ability to coordinate across departments and improve systems and processes.

• Microsoft 365 applications including Teams, SharePoint, Planner, Forms, and Excel.
• Basic principles of process improvement and workflow analysis.
• Data collection, reporting, and dashboard development.
• Artificial intelligence applications in workplace settings.
• Business systems and technology solutions.

• Support organizational initiatives related to innovation, process improvement, automation, and artificial intelligence.
• Assist in identifying opportunities to improve efficiency through workflow redesign and technology solutions.
• Conduct process mapping, workflow analysis, and documentation of current and future-state processes.
• Research emerging technologies, AI tools, and automation opportunities relevant to nonprofit operations.
• Assist in implementing workflow automation solutions and operational improvements.
• Support optimization of organizational systems including Microsoft 365, SharePoint, Teams, Planner, Forms, Power Automate, and other agency platforms.
• Develop and maintain process documentation, user guides, and standard operating procedures.
• Create dashboards, reports, and data visualizations that support operational decision-making.
• Track and report operational improvement projects, efficiency gains, and implementation outcomes.
• Assist with staff training and adoption of new technologies, systems, and processes.
• Support testing and implementation of new tools and technology solutions.
• Gather feedback from departments and identify opportunities for process improvements.
• Assist the Strategic Operations Manager with organizational projects and operational initiatives.
• Participate in work groups, committees, and agency-wide initiatives.
• Perform other duties as assigned.

• Bachelor's degree in business administration, Information Technology, Data Analytics, Organizational Leadership, Public Administration, or related field.
• One to three years of experience in operations, business systems, technology, process improvement, data analysis, project coordination, or related field.
• Experience with Microsoft Office and Microsoft 365 required.
• Experience with Power BI, Power Automate, SharePoint, AI tools, or reporting platforms preferred.
• Strong analytical, organizational, and communication skills.
• Must have a reliable vehicle to get to and from work, events, and errands.
• Must possess a valid Nevada Driver's license, proof of insurance for…