Student Worker - UNR Med IT

Job Description

The UNR MED IT department is recruiting a student worker to join our Helpdesk team. As a member of the Med IT Helpdesk, you will support Med school operations by fielding phone calls and chat inquiries for IT support. You should be able to clearly communicate solutions and troubleshoot issues via phone or chat, or appropriately route support calls to a Med IT Technician for follow‑up.

• Fielding and resolving or triaging support calls and chats
• Creating support tickets
• Assisting with inventory
• Occasional in-person support calls
• Other tasks as assigned

• Must be currently enrolled at the University of Nevada, Reno

• Basic understanding of modern enterprise business technology (operating systems, enterprise applications)
• Customer service experience

• Up to 20 hours per week during the semester, up to 40 hours per week during summer and winter breaks (flexible schedule based on class availability)
• Hours of operation: 8:00am – 5:00pm, Monday‑Friday

Grade Student Level1–$12.25 per hour

The University of Nevada, Reno School of Medicine’s Department of IT serves the many disciplines  provide support to the classrooms, research laboratories, educational and administrative staffs, and students. We value customer service and communication with our partners as vital factors in providing great service and results.

Exempt:
No. Full‑Time Equivalent: 50.0%