IT Support Specialist

At Elemental Brands, our success starts with our people. Every day, our engineers, innovators, creators, and problem-solvers work together to develop and deliver innovative LED lighting solutions through Diode LED®, Lucetta®, Lucetta CI®, Gammalux®, and Elemental LED®. Together, we're driving innovation and helping define the future of the low-voltage linear lighting industry.

That same spirit of innovation and collaboration shapes everything we do. We encourage curiosity, continuous learning, and fresh ideas across every department, empowering employees to grow their careers, make meaningful contributions, and help shape the future of lighting.

Recognized by EDAWN as “Company of the Year – Large” and “Employees First – Large,” and by the University of Nevada, Reno as “Graduate Employer of the Year,” Elemental Brands is proud to be an award‑winning workplace where people come first, innovation thrives, and careers flourish.

What You Get To Do:

Are you a motivated problem-solver who loves being the go-to technical resource?

We are looking for an IT Support Specialist to serve as the first line of defense for our employees' technical needs. You will initially support staff at both our Headquarters and the operations center, with the role eventually transitioning to be 100% based at the operations center down the road. In this fully on‑site role, you will ensure our team has seamless access to reliable hardware and software across corporate offices, remote locations, and fast‑paced warehouse environments.

Challenge Yourself – The Specifics:

• Serve as the primary point of contact for technical issues, providing seamless IT support to both in‑person employees and our remote workforce via ticketing systems, phone, chat, or walk‑ups
• Perform on‑site, physical troubleshooting of IT equipment on the warehouse floor, including specialized devices such as barcode scanners, rugged tablets, thermal label printers, and wireless access points
• Diagnose and resolve a wide range of hardware, software, and network issues across ChromeOS, macOS, and Windows environments
• Provision, configure, and deploy laptops, monitors, and peripherals for new hires
• Manage account creation and deactivation securely
• Assist senior IT members and Systems/Network Administrators in troubleshooting, diagnosing, and resolving more complex infrastructure, network, or server issues
• Administer user accounts, permissions, and security groups within Google Workspace/Microsoft 365, Active Directory, and various SaaS applications
• Assist with maintaining office and warehouse networks (Wi‑Fi, LAN, VPNs), standard printers, and audio‑visual equipment in conference rooms
• Track and maintain an accurate inventory of all IT hardware, warehouse equipment, and software licenses
• Create and maintain clear, step‑by‑step documentation for both the internal IT knowledge base and employee self‑service guides
• Communicate updates proactively to users who have been or may be affected by system outages or bugs
• Follow up with users after problems have been resolved to ensure continued functionality and satisfaction
• Utilize help desk tracking software to log requests, monitor trends, and present recommendations or improvements for user systems
• Perform other duties as assigned

You Have a Unique Combination of Skills,Talent sand Mindset, Including Many of the Following:

• Associate’s or bachelor’s degree in IT, Computer Science, or a related field preferred
• One (1) to three (3) years of proven experience in an IT Helpdesk, Desktop Support, or similar technical support role
• Comprehensive working knowledge and administrative experience with both macOS and Windows
• Comfortable performing hands‑on technical work in both a standard office setting and a dynamic warehouse environment
• Exceptional interpersonal skills with the ability to translate complex technical jargon into plain language for non‑technical users, regardless of whether they are working remotely or on the floor
• Experience managing a queue and logging issues in standard IT ticketing platforms (e.g., Zendesk, Jira Service Desk, Service Now)
• Familiarity with administering Google Workspace and Microsoft 365…