Concierge

At Veritext, we focus on the details - so legal teams can focus on the case.

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Concierge (Mountain), you will welcome all guests to our offices, address their needs professionally, and ensure that the environment and all technology are properly working.

• Ensure conference room technology has been set up, pre-tested and is working at least 2 hours prior to depo; adhere to technology protocols for each and every room
• Greet and welcome all visitors in a pleasant, respectful and welcoming demeanor
• E nsure front desk coverage during normal business hours and as needed during off-hours
• Track office supplies and reorder
• Use Vision to manage conference room usage
• Contribute to ongoing operations during 'downtime' which includes entry of Snap Scheduling, deposition notice entry, office mail sorting and distribution, updating client profiles, follow up on late transcripts
• Maintain a professional appearance of all conference rooms and client-facing areas. (e.g., ensure supplies are refilled and stocked; areas are clean , tidy and welcoming; chairs and tables are arranged properly)
• Enforce Veritext security and health policies for all visitors
• Act as primary point of contact for all guests; actively help with all logistics and requests; build rapport with clients/partners/visitors
• Treat independent contractors as "key members of our team"; go out of your way for them and ensure they are set up for success
• Be knowledgeable and educate clients and ICs on Veritext product and services, and encourage their use (promote the value and "sell")

Proactively assist clients with all deposition-related technology, including facilitating my Veritext , Veritext Virtual and Exhibit Share access; provide troubleshooting of products and services and/or know where to direct the inquiry/escalation

• Strong technology skills and capable of assisting others with their IT and Veritext's tech-based services
• H ave a pleasant demeanor and service with a smile mentality and maintain composure under pressure
• P ossess excellent written and verbal communication skills
• Client service oriented and have strong interpersonal skills
• D edicated professional ly with the ability to respond to requests promptly and accurately
• D etail oriented, organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Able to work both independently and as part of a team

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
• Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more
• Employee equity and referral programs: when we succeed, you succeed!
• Extensive mental health and wellness benefits - to help you feel your best and thrive personally and professionally
• Matched 401(k) to help you save for your future
• Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Earned wage access: get a portion of the wages you earned prior to payday
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week- because work should be rewarding and fun!

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched…