Student Worker - Unified Communications, Office of Information Technology

University of Nevada, Reno

The University of Nevada, Reno's Office of Information Technology is recruiting for multiple student worker positions within the Unified Communications (UC) department.

A successful candidate must be driven, innovative and effectively communicates within a team environment both in person and digitally.

Responsibilities

• Conduct E911 audits to verify telephone and Teams endpoint locations, confirm Emergency Response Location (ERL) information, identify discrepancies, and update documentation
• Data intake/validation, Tier 1 customer service, and some basic technical support for all UC service requests
• Work on documentation or training materials to increase efficiency and consistency within the context of customer service and technical support
• Independently work with customers to fix routine telecommunications issues, troubleshoot general set-up or repair issues, and document issues and resolution in the OIT ticketing system
• Ticket triage to other groups or departments

Required Qualifications

• Candidate must be enrolled at the University of Nevada, Reno
• Candidate must have the ability to lift 50lbs
• Candidate must have the ability to go up and down a 10+ ft ladder

Preferred Qualifications

• Candidates with the ability to identify cable colors to punch network jacks down are encouraged to apply

Schedule

Expected hours to work per week: 20

Compensation Grade

Student Employee Level 2

$16.00/hr