IT Support Specialist-III

Amperesand is reinventing how the world powers its most critical systems.

We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI factories, electric vehicles, and modern industrial growth. Energy supply is shifting to incorporate a more diverse mix of resources - including solar, gas, and batteries - at a massive scale.

And yet the power infrastructure behind our latest mega-projects hasn’t meaningfully changed in nearly 100 years. Supply chains for today’s infrastructure equipment can’t match the pace and sophistication of critical energy projects. Amperesand is building hardware and software that rewrites this broken power infrastructure playbook to support a new era of energy abundance.

We’ve built a new class of intelligent, software-defined power infrastructure products leveraging a decade of advanced medium voltage Solid State Transformer research that is now ready for commercial deployment.

Our products and solutions go far beyond the capabilities of traditional electrical equipment. We make power systems that are faster to deploy, dramatically smaller and more efficient, and capable of supporting modern, dynamic energy needs for tomorrow’s most demanding energy consumers.

Scalable in-house advanced manufacturing capability is our foundation for meeting timeline and quality expectation to serve infrastructure customers around the world.

Amperesand is led by breakthrough energy hardware development veterans and funded by top tier investors who share our vision of building a category-defining energy technology company.

With hubs in San Francisco, Reno, and Singapore, our global team is laser focused on building foundational technology to solve the most pressing problems in power infrastructure at scale.

Join us in building the power foundation of the future!

Amperesand is looking for an IT Support Specialist to join our IT team in Reno, NV. This is an onsite position covering the full range of general helpdesk responsibilities, supporting employees across hardware, software, accounts, and connectivity issues. You will be the first point of contact for technical support requests and will play a key role in keeping our staff productive and our systems running smoothly.

• Serve as the primary point of contact for incoming helpdesk tickets, and walk-up requests
• Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripherals
• Troubleshoot and resolve issues related to Windows and macOS operating systems
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and One Drive
• Assist with user account management in Entra , including password resets, group membership, and access requests
• Set up and configure new employee workstations, including imaging, software installation, and account provisioning
• Manage device enrollment and compliance through Intune and jamf
• Support conference room technology, video conferencing equipment, and general office IT needs
• Diagnose and elevate network connectivity issues involving switches, wireless access points, and VPN access
• Track, prioritize, and document all support requests in the ticketing system through to resolution
• Maintain accurate records of hardware inventory, software licenses, and asset assignments
• Assist with onboarding and offboarding tasks for employees, including equipment setup and account deactivation
• Follow established procedures for data security and confidentiality
• Identify recurring issues and recommend improvements to reduce future support volume
• Provide friendly, clear, and patient communication to staff of all technical skill levels

• 3+ years of experience in a helpdesk, desktop support, or similar IT support role
• Working knowledge of Windows and macOS environments
• Familiarity with Microsoft 365 administration and Entra  management
• Basic understanding of networking concepts such as DHCP, DNS, and Wi Fi troubleshooting
• Experience with ticketing systems such as Jira Service Management is a plus
• Strong problem-solving skills and attention to detail
• Excellent communication skills and a customer…