Field Service Engineer, West; AZ,NV

Field Service Engineer, West (AZ,NV)

Location:

Phoenix, AZ, US, 85009

Reno, NV, US, 89506

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Volvo Penta North America (VPNA) delivers power solutions for marine and industrial applications. As part of the Volvo Group, we combine proven technology with deep expertise to support customers across a wide range of industries. From commercial and leisure marine vessels to data centers, construction, mining, and agriculture, VPNA is helping shape the future through diesel and gas engines, electrification, and integrated power and energy solutions.

With North America as a key growth market for Volvo Penta, this is an exciting time to be part of the business.

This is an important and challenging position requiring a highly skilled, multi-tasking individual who can work independently to assist our service partners and customers. You will have strong mechanical and electronic expertise and serve as an escalation resource for complex troubleshooting and customer issues to include repair, overhaul, and installation of a variety of Volvo Penta marine and/or industrial products. You will also develop service capabilities in our dealer base including new technologies such as electromobility, connectivity, and remote diagnostics.

This position serves the full range of products for both industrial and marine segments and reports to the Manager Field Service.

As a knowledgeable technician, you will thrive in a collaborative, growth-oriented environment and you are motivated by making a measurable difference in customer success.

The area of responsibility will be aligned with a defined U.S. territory. The territory in the west we are seeking support for is closest to Arizona and Nevada. Proximity to a major airport is important to enable efficient travel to customer and dealer locations, as well as to our office in Chesapeake, Virginia

• Serve as a technical resource and escalation point for complex applications, troubleshooting, and repair issues for both industrial and marine engines and solutions

• Respond to advanced technical inquiries via phone, through case management, and on-site service when required

• Act as a liaison between our dealer base, customers, technical support and quality teams

• Lead investigations into product complaints, failures, and reported safety incidents, documenting findings and driving resolution through our case management system and quality systems.

• Provide structured feedback loops with Technical Support and Competence Development teams, sharing insights on recurring technical issues and capability gaps

• Support failure analysis, data acquisition, testing, and continuous improvement initiatives.

• Promote a continuous improvement mindset in field service activities, coordinating closely across functions and incorporating feedback from customers and dealers

• Assist with development and rollout of service bulletins, OEM communications, and support campaigns.

• Promote consistent use of Volvo Penta digital tools including VPPN and case management.

• Support trade shows, product events, and customer meetings as required

• Mentor technical support specialists acting as a technical and professional role model

• Develop and implement support processes for emerging technologies, including electrification and hybrid systems; alternative fuels; connectivity and remote diagnostics

• Associate’s degree in mechanical engineering, automotive engineering, industrial technology, or related technical field or the appropriate equivalent combination of education and experience. Bachelor’s degree preferred.

• Minimum 8 years of experience in engine OEM, distributor, or dealer service environments.

• Proven expert-level knowledge of industrial and marine engine systems, diagnostics, controls, and repair practices. Experience with Volvo Penta products preferred.

• Working knowledge of warranty processes, dealer operations, and industrial trade practices.

• Experience and/or certifications in emerging powertrain technologies (electrification, alternative fuels, hybrid systems, connectivity, remote diagnostics) preferred.

• Demonstrated interpersonal skills and ability to interface with all levels of employees, leaders, customers, suppliers, partners, and other stakeholders

• Advanced communication and presentation skills in both US and global contexts

• Intermediate proficiency with Microsoft 365 tools (e.g., Excel, PowerPoint, Teams)

• Ability to read, write, understand, and speak English. Bilingual (English plus Spanish, Swedish, etc.) a plus