HVAC Coordinator​/Dispatcher

Overview

Riley Plumbing Heating & Air is a locally owned and operated company serving communities of the Carson Valley and surrounding areas for over twenty years. We provide steady year-round work, great compensation, and development opportunities. We are striving to be an employer of choice and help our people build careers instead of just having a job. Join our fast-growing company & work with the best!

Location:

Reno, NV | Thursday - Monday, Day Shift (weekend availability required). Standard hours:
Thursday to Monday, 8:00 AM - 5:00 PM, with a one-hour lunch break from 11:00 AM to 12:00 PM. Occasional overtime may be required.

Position: HVAC Coordinator/Dispatcher

Pay:
Up to $25 per hour plus Spiffs, depending on experience.

Maintain the service technicians  daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Communicate clearly with department managers, employees, and company customers, including keeping customers apprised of company schedule and requested lead times. Provide accounting with maintenance contract billing information.

Prepare service invoices and timecards for processing. Prepare and process permits. This position may have 80-100 outbound calls a day. This is a fast-paced environment and we need someone who is highly skilled at multi-tasking and enjoys working with others.

• Advanced customer service skills
• Ability to handle a high volume of outbound calls
• Ability to multi-task
• 2 years related experience and/or training in customer service or dispatching
• Permitting experience preferred but not required
• Intermediate computer skills (proficiency with MS Word, Excel, Outlook)
• Geographical knowledge of service area or map reading skills
• Experience with Service Titan software is preferred
• Knowledge of the industry is recommended but not required
• High school diploma or GED
• Well-organized and ability to work independently

• Working knowledge of the HVAC industry
• 2+ years of HVAC dispatching experience
• 3+ years of dispatching experience
• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality

• 50% employer-paid medical insurance for employee
• 50% employer-paid dental insurance for employee
• 50% employer-paid vision insurance for employee
• 6 Paid Holidays throughout the year
• Paid and Sick Time Off