AAA - Tow Truck Operator

Why Work For Us?

Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on the position.

401(k) Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.

Benefits – Medical, Dental, Vision, wellness program and more.

Paid Holidays.

Paid Time Off – Team Members accrue paid time off monthly. Depending on the position, an additional 24 hours per year are earmarked for volunteer activities.

Collaborative Environment – AAA values your contribution to providing exceptional service to our members.

Free AAA Classic Membership.

Product Discounts.

Tuition Reimbursement Program.

Location:

Reno, NV |

Schedule:

Start times range from 8am, 11am, 1pm, or 3:00 PM – Midnight (Includes Weekends).

Starting Pay: $22.75/hr + Lucrative Shift Differentials & Monthly Bonuses. No Experience Needed. We Train the Right People.

At AAA Mountain West Group (MWG), we don't just hire tow operators—we hire Roadside Heroes. When our members are stranded, stressed, or having their worst day, you are the face of AAA arriving on the scene to bring safety, solutions, and peace of mind.

If you have a great attitude and a desire to learn, we will provide all the training you need to build a successful, secure career.

• Operate tow trucks safely and efficiently.
• Perform simple vehicle diagnostics to figure out the issue.
• Provide essential roadside assistance, including tire changes, fuel delivery, and vehicle lock-outs.
• Build trust, problem‑solve, and be a calming presence for our members on the scene.
• Clear and proficient verbal and written communication even under pressure.
• Common knowledge of vehicle components and the common reasons for vehicle failure.
• Demonstrate problem‑solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately.
• Ability to drive a manual/automatic shift vehicle.

• No prior towing experience required! We provide top‑tier, paid training for the role.
• A customer‑first mindset and a passion for helping people.
• Willingness and flexibility to work the 8am, 11am, 1pm, or 3:00 PM – Midnight, including weekends.
• A valid driver’s license and a clean driving record (where applicable).
• Must possess a valid driver’s license with a safe driving record.

None specified beyond a valid driver’s license.

• Works outdoors at vehicle sites when servicing vehicles.
• Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls.
• Works in all weather and all traffic conditions.
• Vehicle recovery sites may be wet, messy and hazardous.
• Service Providers are required to provide a photograph for identification purposes.

• Guaranteed hours:
  Minimum of 40 hours per week.
• Base Pay:
  Starting at $22.75/hr.
• Shift Differentials:
  Earn an extra $0.75 to $1.50 more per hour depending on your hours and days worked.
• Productivity
  
  Incentives:
  
  Earn up to an additional $1,900 extra per month just by doing the job you’re trained to do.
• 401(k) Retirement:
  Automatic 3% enrollment (increasing 1% annually) with a company match of up to 6%.
• Commuter Benefits:
  Save on taxes by setting aside up to $680/month for transit or parking.
• Health & Wellness Benefits:
  Choose from our flexible Red, White, or Blue tiers to fit your budget.
• HSA Company Contribution:
  Enroll in the Blue Tier, and AAA will contribute $1,000 (Individual) or $2,000 (Family) annually to your health savings.
• Mental Health Support: 6 free annual sessions with therapists or coaches via Modern Health for you and your family.
• Dental & Vision:
  Full coverage for preventive checkups and cleanings.
• Life Insurance:
  Company‑paid Basic Life and AD&D insurance (1x your annual salary).
• Generous PTO:
  Accrue up to 136 hours (17 days) of Paid Time Off in your first year.
• Paid Holidays: 11 paid holidays per year.
• Tuition Reimbursement:
  Reimburse up to $5,250 per year for job‑related degrees or certifications (eligible after 6 months).
• Free AAA Membership:
  Enjoy a free AAA Classic Membership and exclusive discounts on home/auto insurance.

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We are a not‑for‑profit, membership‑based organization that has served our members for over a century: from our legendary roadside assistance and award‑winning insurance products to free travel planning and new innovations.

AAA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law.