IT Field Support Technician_Reno

Mission

• We want to partner with you to find the right position for your future.
• Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.
• Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team.
• Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware‑focused, break‑fix services and solutions on various client products.
• Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities.
• Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

• $40 per call + $5 per diem
• Dell / Lenovo Certification Training

• Providing customer break‑fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license.
• Reliable transportation with valid registration and adequate insurance.
• Additional requirements may exist if offer of employment is extended.