Field Specialist - RYOBI Team; Remote - Nevada​/California​/Utah​/Idaho

Position: Field Specialist - RYOBI Experience Team (Remote - Nevada / California / Utah / Idaho)
Field Specialist - RYOBI Experience Team (Remote
- Nevada / California / Utah / Idaho) page is loaded## Field Specialist - RYOBI Experience Team (Remote
- Nevada / California / Utah / Idaho) locations: RENO, NVtime type:
Full time posted on:
Posted Yesterday job requisition : R78270
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* Job Description:

** Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a
** Field Specialist - RYOBI Experience Team
** to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.
** Primary Responsibilities
*** Responsible for a covering a large territory for riding mower customer support
* Diagnosing and repairing TTI riding mowers in the field
* Recruiting and training new service centers for riding mower repair programs
* Training existing service centers within territory on current and new riding mowers
* Being a subject matter expert on riding mower programs
* Visiting customer residences to diagnose and repair mowers
* Visiting service centers when needed for repair assistance
* Keeping constant communication channels open with all TTI parties
* Conduct phone support for customer and service centers when needed
* Providing performance reports when requested
* Work with engineering and project management on current issues identified
* Keep an organized and clean company provided work vehicle and tools
* Other duties as assigned
** Requirements
* ** Extensive travel within territory and some overnight stays
* Must be mechanically inclined - Specific rider repair training will be provided
* Must be able to problem solve and have critical thinking skills
* Prior presenting and/or training skills preferred
* Must demonstrate strong written and oral communication skills
* Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention
* Empathy and ability to relate to customers is necessary