General Manager

Essential Duties And Responsibilities

• Develop and implement strategic plans for the casino consistent with the Company’s strategic vision.
• Provide leadership in the development and monitoring of budgets and division operations to produce both short-term and long-term profitability.
• Direct and manage all functions performed within the hotel division, as well as other divisions across the resort.
• Monitor and report financial gain/loss as part of the daily operating report.
• Work to develop executive level reporting to ensure and maintain industry best practices.
• Maintain a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and team member satisfaction.
• Ensure quality hiring, training, and succession planning processes that encompass GSR standards.
• Ensure regulatory compliance through established policies, procedures and audits, with emphasis on Gaming Control Board regulations.
• Establish parameters that empower managers/directors to accomplish the duties of their assigned positions.
• Availability to be a strong executive presence on evenings and weekends.
• Conduct staff meetings on a regular basis to drive department progress on projects and assignments.
• Establish guidelines for proper staffing to maximize efficiency and minimize labor costs, while supporting Grand Sierra Resort’s commitment to excellent guest service.
• Direct the development, execution, and measurement of guest service within all divisions to ensure consistency with luxury service standards.
• Develop new service techniques designed to maximize guest satisfaction while minimizing operating costs.
• Develop cost proposals and estimates for equipment, systems, and procedural changes as needed.
• Direct the research, development, implementation, and evaluation of new products, services, promotions, technology, processes, and concepts for new and existing venues which contribute to competitive position within the market.
• Take a proactive approach when dealing with guest and team member concerns, and solicit feedback for continued improvement.
• Collaborate with all departments to maximize synergies and share best practices.
• Any other duties as assigned within the scope of this position.

• Dedication to meeting and/or exceeding the expectations and requirements of internal and external clients.
• Seen as a trusted, truthful individual who is highly respectful of others.
• Ability to exhibit consistent, courteous, respectful, and appropriate communications, and present information in a concise and understandable format.
• Ability to cooperate with others in the accomplishment of joint tasks and common objectives.
• Able to contribute to a positive work environment, foster collaboration, and provide a tangible contribution to the business.
• Meet requirements of regular attendance to effectively complete job responsibilities in a timely manner.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form.
• Excellent time management, problem solving and organizational skills are a must.
• Proficient in Microsoft Office Products:
  Project, Word, Excel, Power Point, Publisher, Teams, and Outlook.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, compiling, analyzing, supervising, instructing, following instructions, influencing others, memorization, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

• Minimum 15 years of resort and gaming operations management experience with at least 10 of those years being in a senior leadership role in a large-scale, fast paced, full amenity gaming resort. Property-size experience must include 500 plus hotel rooms and 1000 plus slot machines.
• Experience overseeing non-gaming departments.
• Bachelor’s degree in business administration, hospitality or similar field is required.