Operations Manager - Reno

Keolis is hiring an Transit Operations Manager in Reno, Nevada.

• Minimum four (4) years’ management experience in a fixed route system with over 100 vehicles is required.
• Experience with profit/ loss responsibility and accountability for safety and performance
• Bachelor’s Degree or equivalent experience
• Has evidence of experience and accountability for emergency planning, incidence response and safety management in a fixed route environment.
• Union and contract negotiation experience

• Work well as part of a team
• Possess excellent communication and interpersonal skills
• Fluent in English with excellent written and verbal communication skills
• Customer-focused with the ability to inspire your team with commitment and enthusiasm
• Exercise good judgment and creativity in decision-making
• Interact professionally with all levels of KTA employees, client representatives, and community members
• Must be customer-focused with the ability to inspire your team with commitment and enthusiasm
• Will have the ability to identify and solve problems in a structured and analytical way

• Ability to quickly become an expert in the operating contract, collective bargaining agreement, and P&L. Intimate understanding of how operational ratios/performance indicators translate into safety excellence, financial performance, contract compliance, and customer satisfaction.
• Work well as part of a team
• Supervises day-to-day operations and administrative activities; providing liaison between client and company and facilitates problem solving between departments.
• Ensures safety practices and applicable regulations are obeyed by all employees.
• Coordinates routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards
• Ensures positive employee / labor relations, fosters employee engagement / recognition, administers department discipline, and resolves employee grievances.
• Coordinates the scheduling for both operators and supervisors in the operations department.
• Understands, interprets, and applies related laws, rules, regulations, policies, procedures, budgets, and labor/management agreements.

• Manages the operations department to commence passenger services safely, on time, on budget and meeting the required contractual milestones.
• Assist with developing the annual business plan within the wider KTA plan, including a look back at the bid and looking forward, taking into account what has changed
• Report monthly to the relevant Manager on the department overall performance, encompassing all Keo Life pillars.

• Be Accountable for the department’s organizational safety performance
• Ensure all relevant statutory and regulatory safety policies are applied and adhered to
• Ensure Safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront.
• Contribute to the safety culture through displaying exemplary safety-oriented behaviors

• Accountable for the planning, delivery and continuously improvement of the passenger service delivery, as specified by the General Manager and/or client.
• Responsible for monitoring and continuous improvement of the operations department
• Monitor, report and actively improve the operational performance of the organization, such as OTP, service delivery, revenue hours/mileages delivery.
• Work in collaboration with our client and our communities to plan and deliver special event services

• Accountable for the department’s overall customer experience
• Implement, monitor and maintain customer centric processes (passenger information, passenger experience and passenger feedback as a minimum), bringing Keolis’ best practices in the organization and ensuring continuous improvement in every customer experience.
• Lead a customer oriented culture where all staff ‘think like a passenger’
• Assure the investigation, response and procedure improvements occur as they relate to customer comments.

• Set the tone of leadership throughout the department through implementation of the Keolis management…