Chief Operating Officer; Hospitality

The Chief Operations Officer (COO) serves as the executive leader responsible for campus operations, readiness, and administration, reporting directly to the CEO. This role integrates facilities management, residential services, security, technology, and general administration to ensure a world-class operational environment that fully supports the company’s mission.

The COO partners closely with the Veterinary and Training teams, serving as the infrastructure and biosecurity leader while respecting and supporting clinical ownership.

• Maintain the 27-acre campus and all physical assets to a pristine, “zero-defect” standard.
• Serve as the primary infrastructure and engineering leader for all on-campus systems (HVAC, power, structural, utilities, and grounds).
• Oversee purchasing, vendor relationships, project management, procurement, warehouse operations, fleet management, and special projects to continuously support organizational needs.

• Oversee the operation of twenty Veteran residential suites designed to support rest and recovery during training.
• Manage the Executive Chef and food services team to deliver high-quality, wellness-focused meals aligned with the physical demands of the program.
• Lead a hospitality-driven team that treats every Veteran with the highest level of respect, professionalism, and care.
• Lead a 24/7 concierge-style security and emergency response framework that is highly effective yet unobtrusive, ensuring a safe environment for guests and staff.
• Serve as Chief Safety Officer, ensuring full compliance with OSHA, ADA, and all local fire and life-safety regulations.
• Ensure continuous uptime and performance of campus-wide IT, cybersecurity, and smart-campus systems as a seamless operational backbone.
• Maintain full readiness for medical, animal, or environmental incidents with coordinated response protocols, including collaboration with local authorities.

• Develop and manage the operational budget with discipline and strategic foresight, ensuring long-term sustainability and operational excellence.
• Provide executive oversight of HR and Finance to ensure these functions are high-performing, compliant, and aligned with the company’s mission.

• 12+ years of senior operations leadership experience in complex environments (e.g., high-end corporate campuses, elite training academies, premier residential estates, or similar settings).
• Demonstrated commitment to exceptional facility standards, with a proactive, solutions-oriented mindset.
• Experience managing complex physical infrastructure alongside sophisticated IT and security ecosystems.
• Proven ability to partner with specialized teams (Veterinary/Training) as a trusted infrastructure leader without encroaching on clinical responsibilities.

Relocation package offered to non-local talent