Client Manager, Terra West Management Services

Description About Terra West Management Services

At Terra West, we don’t just manage communities—we help them thrive. With over 40 years of expertise in community association management, we partner with HOA Boards to deliver excellence in operations, compliance, and community care. Our culture is rooted in respect, collaboration, and a relentless commitment to service. We believe people come first—our clients, our residents, and our team.

We exist to empower community leaders and enrich neighborhoods to Inspire Community by providing proactive guidance, professional management, and exceptional customer service. Every action we take is aimed at fostering vibrant, well‑run communities where people feel heard, supported, and proud to live.

• Integrity – We do what’s right, even when no one is looking.
• Nurture – We invest in people, relationships, and growth.
• Service – We exceed expectations with every interaction.
• Passion – We bring energy and purpose to all we do.
• Innovation – We embrace change and lead with forward‑thinking solutions.
• Resilience – We stay strong, adaptable, and solution‑focused in every challenge.
• Empathy – We listen, understand, and lead with compassion.

At Terra West, you’re not just taking a job—you’re joining a values‑driven team that’s redefining excellence in community management.

The Client Manager is responsible for the day‑to‑day oversight of the operations and administration of a portfolio of clients. They will work directly with a Community Manager, several Board of Directors, Committees, Vendors and internal departments to define and complete tasks as assigned, specific to each client’s needs.

Through the communication with our clients, the candidate will be responsible for the creation of an individual task list and oversight to ensure completion within the company’s guidelines/policies and associated timelines. Tasks may involve maintenance projects, research, newsletters, written/verbal communication for individual problem resolution, obtaining proposals, meeting with vendors, insurance claim tracking, working with our clients legal teams on special projects.

Duties shall include but, are not limited to: preparing for and administering client meetings utilizing company standardized processes, rule enforcement, state form filing, operations calendar administration, financial review and budget preparation.

This opportunity will include education and resources, to transition into a State of Nevada Licensed Community Manager with direct mentorship in the field of common interest community management. Candidate shall attend licensing classes in order to obtain their state license and shall receive on‑the‑job training specific to this customized industry for complete management of their portfolio of clients.

• Under the direction of the Board of Directors, manage the day‑to‑day operations of the community association.
• Candidate will obtain knowledge of the individual clients governing documents (CC&Rs, Bylaws, Articles of Incorporation, Rules and Regulations) and advises the Board on applicable policies and guidelines on matters that are being considered or discussed, per their documents.
• Ensure that the Association is compliant with all Federal, State and Local rules and regulations and their governing documents, subject to the common interest community industry.
• Ensure that all licenses and/or permits pertaining to the operation of the Association are obtained and/or renewed in a timely manner.
• Recommend procedural and policy amendments and initiatives to Board of Directors; implement all policies and procedures adopted by Board.
• Schedule Board of Directors meetings; prepare agenda; prepare and distribute meeting notices to homeowners.
• Attend regularly scheduled Board meetings, including preparation and distribution of Board Meeting agenda, meeting materials and minutes.
• Maintain operations calendar of important due dates, meetings and critical deadlines.
• Financial management, including fiscal budget preparation and oversight, invoice approval, and financial report distribution/comprehension. Overall financial…