Registration Manager

Registration Manager – Lead Service Excellence Across Shared Service Center Operations

Are you an operations leader who thrives on precision, performance, and people development? Join The Pasha Group as a Registration Manager
, where you’ll provide tactical leadership over the Shared Service Center (SSC) Registration function—ensuring consistent service delivery, operational efficiency, and high-quality outcomes across multiple business units.

At Pasha, registration is a critical gateway to customer satisfaction and operational success. In this role, you’ll lead teams responsible for order placement, registration, and shipment coordination while driving continuous improvement, data integrity, and strong cross-functional collaboration.

Take ownership of daily operations while shaping long-term performance and team capability.

• Operational Leadership: Provide oversight of the Registration team to ensure workloads are balanced, resources are aligned, and service quality meets or exceeds SLAs and internal targets.
• Workflow & Capacity Management: Assign and adjust daily workloads to account for volume fluctuations, absences, and changing priorities; manage staffing levels to maximize efficiency.
• Service Excellence: Ensure registration processes are customer-focused, compliant with requirements, and consistently aligned with documented procedures, audit controls, and service agreements.
• Escalation & Issue Management: Respond to escalated internal and external concerns, lead issue resolution, and develop action plans to address root causes and prevent recurrence.
• Data & Reporting: Monitor data entry accuracy, documentation quality, and workload forecasts; prepare and analyze daily, weekly, and monthly productivity and performance reports.

Strengthen SSC effectiveness through insight, partnership, and process optimization.

• Process Improvement: Identify opportunities to increase efficiency, reduce errors, and improve turnaround times; foster a proactive, continuous improvement culture.
• Cross-Team Coordination: Collaborate with teams involved in registration, shipment management, and related processes to ensure seamless execution and information flow.
• Stakeholder Communication: Maintain open, consistent communication with business unit managers; report on performance, trends, and improvement initiatives.
• Training & Enablement: Ensure teams have the tools, training, and guidance needed to meet service targets; support onboarding and development of new and existing employees.

Build capability, accountability, and engagement across the Registration function.

• People Leadership: Manage, coach, and develop Registration leaders and team members; promote strong performance, growth, and engagement.
• Performance Management: Monitor individual and team productivity, address gaps, and recognize successes aligned with KPIs and service goals.
• Learning Culture: Foster continuous learning through high-quality training, feedback, and knowledge sharing.

You combine service center expertise with strong leadership and analytical skills.

• Bachelor’s degree in Business, Supply Chain Management, Accounting, or related field (or equivalent experience)
• 5+ years of operations management experience in a logistics, relocation, or similar service-driven environment
• 3+ years of direct people management experience
• Strong understanding of Service Center management standards and practices
• Excellent analytical, quantitative, and problem-solving skills
• Ability to interpret and apply policies, procedures, and regulations
• Proficiency in Microsoft Excel (intermediate) and Word/Outlook (basic)
• Experience with military/government contracts and terminology preferred

You’re decisive, collaborative, and people-focused.

• Confident leader who motivates and develops teams
• Data-driven decision-maker who thrives in fast-paced environments
• Clear communicator with strong customer service instincts
• Trusted professional who handles sensitive information with discretion
• Culture champion who models The Pasha Way:
  Excellence, Honesty & Integrity,…