Project Manager, Operations Manager, Program ​/ Project Manager

Position Overview:

The Project Manager is responsible for overseeing moderately complex strategic account projects from initiation to completion, ensuring they are delivered on time and within budget. This role leads and coordinates service deployments for key strategic customers while serving as the primary client‑facing representative, maintaining customer satisfaction, contract compliance, and operational excellence. The Project Manager also coordinates project activities supporting facilities management and mechanical equipment lifecycle initiatives, while developing Team Leads and promoting leadership growth, accountability, and collaboration.

While supporting data center operations, the role primarily focuses on administrative, leadership, and client relationship management responsibilities.

We know life doesn’t stop when work begins, that’s why we offer perks designed to support your well‑being, your family, and your future:

• Time to Recharge
  :
  Enjoy8 company‑paid holidays,2 floating holidays, and PTO so you can rest, celebrate, and take care of what matters most.
• Comprehensive Benefits Package
  :
  Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30‑days of employment.
• Peace of Mind
  :
  The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package.
• Your financial future matters
  :
  Enjoy our employer‑supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.
• Wellness Support: Access toHSA,mental health resources, andgym discounts—because your health matters.
• Extra Protection & Perks: Through discounted group programs, such as legal services,home & auto insurance,pet insurance, andID theft protection for life’s unexpected moments.

Monday - Friday

This position is onsite and located in Mccarran‑Sparks Nevada - roughly about 7 miles down USA Parkway

• Act as the primary point of contact for the client, ensuring consistent communication, alignment of goals, and customer satisfaction.
• Lead regular client meetings to review performance, KPIs, and project updates.
• Address escalations promptly and implement corrective actions to maintain client trust and confidence.
• Takes ownership for validating the project’s statement of work and contract terms with the client, including both technical and commercial elements, and is the lead contact for the client.
• Develops a schedule and communicates with the client to ensure expectations are being met. Direct engagement with client maintenance planning teams and third‑party vendors. (Project Planning).

• Mentor and coach Team Leads to strengthen their leadership skills and decision‑making abilities.
• Conduct regular one‑on‑one meetings with Team Leads to review progress, provide feedback, and set development goals.
• Promote a culture of accountability, collaboration, and integrity across the team.
• Assist in workforce planning, including scheduling, task delegation, and succession planning.

• Ensure that all team activities align with client expectations, contractual requirements, and company standards.
• Oversee Team Leads in monitoring site operations, safety compliance, and day‑to‑day team management.
• Support cross‑training initiatives to reduce knowledge silos and promote operational resilience.

• Maintain accurate and timely reporting of site activities, staffing levels, and performance metrics.
• Develop and present monthly or quarterly business reviews for the client and internal leadership.
• Manage documentation of policies, standard operating procedures, and escalation processes.

• Identify opportunities to improve operational efficiency and client satisfaction.
• Support rollout of company‑wide initiatives within the data center environment.
• Coordinate with leadership on long‑term planning and resource allocation.

• Minimum of 5+ years of experience serving as a project team lead, project…