VP of Operations

VP of Operations# VP of Operations## Overview Level Senior Position  Type Full Time Job Shift Day Education  Level4 Year Degree

Travel Percentage Up to 10%
Category Executive## VP of Operations The Vice President of Operations is responsible for the successful execution of PBS’s operational strategy and enterprise-wide revenue cycle performance. This position provides leadership and oversight to multiple operational departments including Revenue Cycle Management, Provider Enrollment, Customer Service, and Payment Operations. The Vice President of Operations is accountable for ensuring operational excellence, client satisfaction, revenue performance, scalability, profitability, and continuous improvement across all assigned areas.

The Vice President of Operations serves as the senior operational leader responsible for translating company objectives into measurable operational outcomes. This role collaborates closely with executive leadership and PBS managerial team members to improve efficiency, strengthen client relationships, optimize staffing and vendor resources, and implement operational initiatives that support growth while maintaining PBS’s commitment to quality and service.
** Essential Functions and Primary Responsibilities
*** Lead and motivate operational leadership teams to achieve organizational goals while fostering employee engagement, accountability, and professional development.
* Oversee enterprise-wide revenue cycle operations including Accounts Receivable, Coding, Payment Operations, Provider Enrollment, Customer Service, Revenue Cycle, and assigned operational initiatives.
* Ensure operational teams consistently meet or exceed established performance goals for revenue, cash collections, charge capture, inventory management, quality, productivity, and client satisfaction.
* Monitor and evaluate operational performance through Business Intelligence reporting, dashboards, KPIs, and financial metrics, implementing corrective action plans when necessary.
* Partner with executive leadership to develop and execute operational strategies that support company growth, profitability, scalability, and client retention.
* Oversee staffing models, labor allocation, outsourcing strategies, and organizational structure to ensure appropriate operational capacity and profitability.
* Provide leadership and guidance to operational directors and managers regarding performance management, workflow optimization, process improvement, and client concerns.
* Serves as an escalation point to clients, vendors, and key stakeholders for operational issues.
* Lead enterprise-wide operational improvement projects and cross-functional initiatives designed to improve efficiency, scalability, automation, and client outcomes.
* Evaluate and implement operational technologies, automation tools, and process improvements that strengthen performance, reduce costs, and improve competitive position.
* Serves as point person for operational teams on client implementations, working closely with implementation director on operational aspects of new clients and successful client go-lives, including communication with executive team and clients.
* Review financial and operational reports to identify trends, risks, opportunities, and areas requiring executive attention.
* Collaborate with Compliance, Human Resources, Information Technology, and Finance leadership to ensure operational alignment and successful execution of company initiatives.
* Ensure operational departments maintain compliance with all applicable federal and state regulations, payer requirements, client contractual obligations, and PBS policies and procedures.
* Support business development and operational due diligence activities associated with prospective clients.
* Represent PBS as needed during client meetings, executive reviews, conferences, and operational initiatives as assigned.
** Performance Measures**|  |  || --- | --- ||
** Category** |
** Key Measures** || Quantitative/Qualitative Measures |
* Company profitability targets achieved through operational efficiency and performance improvement initiatives.
* Revenue and cash collection goals achieved across…