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Call Center Manager – Guest Experience & Training Leader
Job in
Reno, Washoe County, Nevada, 89550, USA
Listed on 2026-07-13
Listing for:
Grand Sierra Resort
Apprenticeship/Internship
position Listed on 2026-07-13
Job specializations:
-
Management
Healthcare Management, Hotel Management
Job Description & How to Apply Below
Grand Sierra Resort in Reno, NV is seeking a Call Center Manager to oversee the daily operations of the Call Center and PBX departments, ensuring guest satisfaction. The role directly supervises all office personnel and ensures completion of call center duties, upholding the resort’s high service standards through training and professional development of Team Members.
Responsibilities include coaching and disciplining staff, scheduling, data quality checks, audits of rates, and collaboration
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