Senior Operations Manager

Sr. Operations Manager

Stord is headquartered in Atlanta with facilities throughout the United States, Canada, and Europe.

• Lead day‑to‑day operations for the entire fulfillment center, including inbound flow, putaway, outbound, B2C and B2B, and returns.
• Develop and mentor a team of Operations Managers, Area Managers, operations leads, and warehouse associates to achieve daily operational goals.
• Set and maintain key performance indicators for warehouse location accuracy, dock‑to‑stock, outbound SLA, order productivity, and personnel productivity.
• Manage budgeting, payroll, and the operational profit and loss statement.
• Plan staffing and scheduling to meet operational demands, including overtime as needed and coverage during evenings and weekends.
• Ensure operational success during new client launches and on-going process improvements.
• Coach and develop all operational staff, fostering a culture of accountability and continuous improvement.
• Partner with cross‑functional teams, including industrial engineering, solutions engineering, customer quality, and implementation.
• Collaborate with support functions (HR, Safety, Customer Service, and other Ops leaders) to achieve operational objectives.
• Address operational and personnel issues affecting the functional area and perform additional duties as assigned.

• Minimum 5 years of experience in a high‑volume direct‑to‑consumer environment in a manager or higher role.
• Experience leading salaried teams of 5 or more, and leading teams of 60 or more non‑exempt employees.
• Experience running and leading complex, highly technical operations, including automation.
• Experience in a 500,000+ square‑foot facility or larger.
• Experience as a direct contributor in operational startups or change‑management projects.
• Proficiency with Warehouse Management Systems (WMS) from a configuration and troubleshooting perspective.
• Advanced knowledge of Excel or Google Sheets.
• Bachelor’s degree or equivalent experience in engineering, supply chain, logistics, or related field.
• Strong organizational, time‑management, communication, and interpersonal skills.
• Ability to transport up to 20 lbs and to use material handling equipment such as forklifts.
• Capacity to perform basic mathematical calculations and work under high workload and pressure.
• Effective use of relevant material handling equipment and ability to express ideas clearly.
• Experience in a distribution‑center environment involving varying heights, temperatures, and noise levels.
• Occasional non‑standard work hours or overtime as business requires.

• Bilingual in Spanish and English.
• Proficiency with Microsoft Office Suite.
• Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, or related field.
• Experience with process improvements such as Lean Six Sigma or Kaizen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.