Store Manager, Retail & Store Manager

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La‑Z‑Boy Incorporated.

A dynamic leader who will reflect the company’s ethos around people, processes, operations and brand advocacy. This leader is responsible for personal sales, store sales goals, leading a team, managing operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals. This position plays a crucial role in ensuring the store’s success and contributing to overall company growth and is held to the highest standards of ethics, integrity, and professionalism.

$55,000 - $130,000 per year (inclusive of base, commission and bonus).

• KEY RESPONSIBILITIES
• People:
  Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and overall performance. Lead and supervise the entire employee life cycle, including recruitment, selection, training, development, and succession planning by cultivating and maintaining a top‑performing team. Enhance employee engagement, nurture a positive workplace culture, and build effective teams. Communicate effectively.
• Process:
  Achieve or surpass store and annual operating benchmarks. Evaluate team performance, objectives, and behaviors to determine effectiveness. Model the highest standards for surpassing customer expectations. Learn, model and teach established sales and design processes. Sustain store profitability by maintaining profit and loss statements, financial metrics, and margins.
• Brand Advocacy:
  Model and teach product knowledge. Champion the company’s brand strategy and first‑in‑class customer experience. Align merchandising, pricing and product flow to company standards. Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.
• Operations:
  Leverage store visit forms. Host regular weekly, monthly and quarterly meetings with staff. Ensure proper execution of all existing and new systems and administrative procedures. Collaborate with support teams to ensure flawless execution of operational excellence. Adhere to legal and efficient accounting procedures. Plan and execute sales promotion and events along with projects as needed for the improvement of the market and company.

This position holds significant influence over the store’s financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. Store revenue up to $5million per year and leadership of up to 15 direct reports.

• Education:
  
  Bachelor’s degree or equivalent experience.
• Experience:
  
  3–5 years in a business unit with a sales retail emphasis.
• Skills:
  
  Proficient in Microsoft Office
  365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Other:
  Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays.

• Experience managing in a retail environment with a strong focus on sales.
• Thorough understanding of profit and loss.
• Strong business acumen.
• Advanced interpersonal skills and experience building effective relationships.

Up to 15 direct reports.

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.

Duties, responsibilities and activities may change at any time with or without notice.