Operations Manager, Service Center

Job Responsibilities

• Oversee daily operations of the service center, including scheduling, resource allocation, and workflow management.
• Manage, motivate, and develop a team of service & repair technicians and administrative staff, including performance reviews, training, and disciplinary actions.
• Ensure compliance with all company policies, safety regulations, and quality standards.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor service center financial performance, including budgeting, cost control, and revenue generation.
• Identify opportunities for process improvements and implement best practices to enhance efficiency and productivity.
• Handle complex customer inquiries and complaints, ensuring timely and effective resolution.
• Collaborate with sales, engineering, and other departments to ensure seamless service delivery and customer support.
• Maintain accurate records of service activities, inventory, and customer interactions.
• Prepare and present regular reports on service center performance to upper management.
• Manage inventory of parts and supplies, ensuring adequate stock levels and efficient utilization.
• Implement and enforce preventive maintenance programs for customer equipment.

• Bachelor s degree in Business Administration, Engineering, or a related field.
• Minimum of 5 years of experience in service management, preferably within an industrial or heavy equipment environment.
• Proven leadership and team management skills with the ability to inspire and motivate a diverse workforce.
• Strong understanding of financial management principles, including budgeting and profit/loss analysis.
• Excellent customer service and communication skills, both written and verbal.
• Demonstrated ability to problem-solve and make sound decisions under pressure.
• Proficiency in using service management software and enterprise resource planning (ERP) systems.
• Solid understanding of health and safety regulations and quality assurance procedures.
• Ability to travel occasionally for customer visits or training as required.
• Strong organizational skills and attention to detail.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally. FLS is a leading, full flowsheet minerals processing supplier to the global mining industry. We deliver proven technologies and services across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our Mission Zero programme.