Chief Veteran Services Officer; CVSO

Honoring Veterans with disabilities by providing new levels of independence with professionally trained Service Dogs

Job Title:

Chief Veteran Services Officer (CVSO)

Reports to:

Chief Executive Officer

Employment Type:

Full-Time, Exempt

Liberty Dogs™ is a premier Service Dog training program whose goal is to empower Veterans with disabilities to lead more independent and fulfilling lives - enhancing their well-being through the unconditional support that Liberty Service Dogs provide. Located on a 27-acre campus, it includes a training facility, dog housing, an administrative and multipurpose building, and accommodations for Veterans staying on campus to train with their Liberty Service Dogs.

Serve as the executive leader and ambassador for all things Veteran. This is not simply a program-management role. The CVSO will help shape the future of Veteran wellness at Liberty Dogs, strengthen our voice in the Veteran community, and position the organization as a nationally respected leader in service dog partnerships, integrated wellness, and lifelong Veteran support.

The CVSO must be a visible, credible, forward-looking leader: a self-starter who anticipates issues, builds relationships, creates opportunities, and holds an uncompromising commitment to excellence. This leader will stay current on the issues affecting Veterans locally, regionally, and nationally—including mental health and wellness, suicide prevention, transition and reintegration, disability, access to care, public policy, and emerging Veteran needs—and translate that knowledge into strategy, partnerships, programs, and measurable outcomes.

• Set and execute the strategic vision for the full Veteran experience—from outreach and application through wellness programming, service dog pairing, graduation, and lifelong support.
• Serve as Liberty Dogs’ senior Veteran ambassador and subject-matter leader with Veterans, military and Veteran organizations, government leaders, the VA ecosystem, community partners, healthcare and wellness organizations, and national stakeholders.
• Build a strong local, regional, and national network that expands Liberty Dogs’ credibility, referral pipeline, partnerships, visibility, and influence.
• Maintain a current understanding of Veteran trends, legislation, public policy, current events, mental health and wellness challenges, and emerging best practices; brief executive leadership and recommend proactive organizational responses.
• Advance an integrated Veteran wellness model that supports emotional, physical, social, and community well-being while ensuring appropriate clinical oversight, referral, crisis, safety, privacy, and compliance practices.
• Lead, inspire, and develop a high-performing multidisciplinary Veteran Services team with clear expectations for accountability, collaboration, responsiveness, innovation, and exceptional service.
• Establish meaningful performance measures for Veteran outcomes, pairing success, wellness improvement, satisfaction, pipeline development, graduate engagement, and long-term impact.
• Represent Liberty Dogs confidently at conferences, public forums, media opportunities, government and community meetings, and other settings where a strong Veteran voice is essential.
• Partner across Canine, Operations, Marketing, Development, HR, and executive leadership so the Veteran perspective is integrated throughout Liberty Dogs.

• Visionary and strategic, but equally capable of execution and follow-through.
• Deeply credible with the Veteran community and able to build trust across diverse generations, branches, backgrounds, disabilities, and experiences.
• Current, informed, and intellectually curious about the changing Veteran landscape.
• A proactive self-starter who does not wait to be told what needs to happen.
• An exceptional communicator, relationship builder, collaborator, and public representative.
• Data-informed and outcomes-focused, with the ability to turn mission into measurable impact.
• Comfortable operating at the executive level with boards, donors, government officials, community leaders, and national partners.
• Committed to excellence, integrity, accountability, innovation, and Veteran-centered service.
• Develop and execute the strategic vision for Veteran Services in alignment with Liberty Dogs' mission, values, and organizational objectives.
• Serve as a member of the executive leadership team, contributing to…