Case Management Director

Pay Rate: $88,288.83 - $96,640.00 Status:Exempt

The Director of Case Management is responsible for providing strategic leadership and oversight for The Children's Cabinet's case management and care coordination services. The Director will lead the development and implementation of a consistent, family-centered case management model informed by the principles and practices of the National Wraparound Initiative. This position will work closely with program managers, supervisors, and other agency leaders to ensure high-quality, coordinated services that strengthen families, improve outcomes, and connect children and families to appropriate community-based resources.

The Director will also lead the programmatic development and implementation necessary to transition eligible case management and care coordination services to Medicaid-reimbursable services. This includes developing service standards, workflows, documentation requirements, staff competencies, supervision structures, quality assurance processes, and other operational practices necessary to support Medicaid eligibility, compliance, and billing.

Broad understanding of case management, care coordination, family support, behavioral health, child and family systems, and community-based services. Demonstrated skills in program development, administration, supervision, quality improvement, and project management, with an emphasis on building staff and agency capacity related to high-quality case management and Medicaid-reimbursable services. This position serves as the agency's primary practice leader for case management and care coordination and is responsible for advancing consistent standards across programs while supporting the transition from traditional case management toward comprehensive, family-centered care coordination informed by Wraparound principles.

Assigned managers, supervisors, coordinators, case management staff, and support staff

• Understand and contribute to the agency's mission, strategic focus areas, goals, and objectives and support staff to do the same.
• Provide strategic leadership and oversight for agency case management and care coordination services.
• Promote coordinated service planning across agency programs to reduce duplication, improve internal referrals, and create a seamless experience for children and families.
• Work closely with Program Managers and/or Coordinators to ensure activities are aligned with agency expectations, service models, contracts, grants, and funding requirements.
• Lead the development, implementation, and maintenance of agency-wide case management practices, standards, policies, procedures, workflows, forms, assessments, service plans, documentation expectations, and tools informed by the National Wraparound Initiative and its principles, including family voice and choice, team-based planning, natural supports, collaboration, individualized planning, strengths-based practice, and measurable outcomes.
• Lead Medicaid readiness for eligible case management and care coordination services by developing clear service definitions, operational workflows, staff responsibilities, documentation expectations, supervision practices, quality assurance processes, and billing support practices.
• Translate Medicaid requirements into clear service definitions, workflows, staff responsibilities, documentation expectations, supervision practices, and quality assurance processes.
• Evaluate existing case management services and workflows to identify opportunities for Medicaid reimbursement and sustainable funding.
• Develop, monitor, and use quality assurance processes, case record and documentation reviews, program monitoring, caseload data, service delivery data, family engagement measures, referrals, successful connections to services, outcomes, and other key performance indicators to guide continuous quality improvement.
• Stay abreast of developments and best practices related to Wraparound, case management, care coordination, Medicaid, behavioral health, child and family services, and community-based systems of care.
• Work collaboratively with Finance, Compliance, Data & Evaluation, Information Technology, Human Resources, and program leadership to develop the infrastructure necessary to support Medicaid enrollment, documentation, service delivery, billing, and audit readiness.
• Partner with Finance and appropriate administrative staff to support processes related to Medicaid eligibility…