Quality Assurance and Quality Control Specialist

Job Summary

The Quality Assurance and Quality Control (QA/QC) Specialist is responsible for ensuring that all production, installation, and operational activities comply with established quality standards, procedures, and client requirements. This role combines quality assurance oversight with hands-on quality control activities, including inspections, audits, documentation review, and issue resolution. The QA/QC Specialist supports continuous improvement initiatives, promotes best practices, and works closely with management and field teams to deliver consistent, high-quality outcomes.

• Inspect procedures, specifications, methods, and results related to production and installation activities.

• Perform quality control inspections to verify work meets required standards and specifications.

• Review project and task documentation for accuracy and completeness prior to customer submission.

• Ensure the most current corporate quality procedures and client installation standards are consistently applied.

• Investigate, document, and support resolution of client quality complaints.

• Evaluate new materials and methods prior to approval for field installation.

• Conduct internal audits to verify compliance with regulations, standards, and quality requirements.

• Provide responsive, flexible, and cost-effective customer-focused quality support.

• Participate in demand planning activities and support effective scheduling processes.

• Prepare and deliver timely reports and analysis of quality trends and findings to management.

• Apply and promote quality assurance and quality control best practices across operations.

• Comply with all safety rules, procedures, guidelines, company policies, and client requirements.

• Deliver quality-related training and guidance to employees as needed.

• Provide daily and weekly QA/QC updates to on-site management regarding quality issues and corrective actions.

• Maintain quality issues and corrective actions within the Quality Management System (QMS).

• Track updates, verification activities, and closeout documentation for all open quality issues.

• Conduct visual inspections across assigned spaces and document findings.

• Save and upload completed inspection checklists and reports into the QMS repository.

• Strong knowledge of quality assurance and quality control terminology, methods, and tools.

• Demonstrated ability to identify process gaps, nonconformities, and opportunities for improvement.

• Strategic, analytical, and detail-oriented approach to quality management.

• Excellent written and verbal communication skills, including the ability to present findings clearly.

• Working knowledge of current process improvement and quality enhancement strategies.

• Proven leadership and mentoring skills with the ability to support organizational change.

• Ability to work independently and collaboratively in a fast-paced, field-oriented environment.

• Bachelor's degree in business administration, process management, operations, or a related field.

• Minimum of five years of experience in quality assurance, quality control, process optimization, operations, or business management.

• Professional certifications such as Six Sigma, Quality Engineer, or Quality Auditor are preferred.

• Health insurance

• Dental insurance

• Vision insurance

• 401(k)

• This position requires regular on-site attendance to support inspections, audits, and field quality activities.