Quality Control Leader

Job Summary

As Quality Control Manager, you will play a pivotal role in maintaining and enhancing our product quality, setting up and maintaining a centralized Quality Management System, analyzing data and KPIs related to quality control metrics, customer complaints, ensuring compliance with industry standards and regulations, and driving continuous improvement initiatives. You will work closely with production, operations, sales, and other cross-functional teams to improve customer centricity and achieve our quality objectives.

In addition, this position will support the sales team in providing information, service, and solutions related to purchased material. This position is also responsible for providing technical sales support to our sales team and customers.

• Responsible to create and manage a centralized Quality Management System that manages for the day-to-day QA/QC activities for the company.
• Develop, prepare, standardize, and implement quality control processes, procedures, and guidelines to ensure product quality and consistency for the diatomaceous earth, vermiculite, and perlite business units.
• Establish and monitor quality metrics, key performance indicators and benchmarks to track and improve product quality.
• Develop, coordinate, and manage quality control testing procedures, including chemical analysis, physical testing, and product performance evaluations.
• Ensure that testing equipment is properly calibrated and maintained.
• Ensure compliance with industry standards, regulations, and customer-specific quality requirements including FDA, SQF, GMP, HAACP, etc. for food and feed additives.
• Create SOPs and provide training and standardization to plants.
• Maintain accurate and comprehensive quality records and documentation.
• Draft, participate and review customer surveys and external quality audits at sites.
• Identify areas for process improvement and efficiency gains in the quality control processes.
• Collaborate with cross-functional teams to implement process improvements and drive continuous quality enhancement.
• Interface with customers to address quality inquiries, concerns, and requirements.
• Interact with customer support and logistics to support sales process; coordinate investigations, resolving and documenting customer technical complaints and questions; interpret data and trends related to technical service issues and present improvement recommendations.
• Plan and conduct internal audits and inspections to verify adherence to quality standards.
• Develop technical sales tools, materials, and current product knowledge to support our commercial team and customers.
• Develop and deliver high-quality technical and application-based presentations detailing the problem, procedure, results, and conclusions, and educate operations and commercial team members.
• Identify opportunities of products with existing customer base; monitor and share competitive and customer technical developments, new applications and new products.
• Creates and provides set up of technical training related to Dicalite products/applications and trains sales team and distributors. Follow up on all inquiries related to samples, and test data and the functionality of new products and compare functionality with competitors’ products (internal and external)
• Other duties as assigned.
• Results oriented and strong ability to independently follow through on projects and responsibilities.
• Ability to prioritize, multi-task in a fast-paced environment.
• Strong communicator both verbal and written with a service mentality and detail oriented.
• Process improvement approach with a willingness to learn from and teach others
• Excellent problem-solving skills.
• Proficient with Microsoft Office Suite. (Excel, PowerPoint, etc.)
• Team player.

• A bachelor’s degree in science or related field (Chemistry, material science, Engineering).
• Requires a minimum of 5-6 years in QMS management;
  Industrial mineral manufacturing or food and feed additives experience preferred.
• Strong knowledge of quality control methodologies, testing techniques, and relevant industry standards.
• Must possess comprehensive knowledge of products and processes and…