CUSTOMER SVC​/SR DEPT LEADER

Overview

Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve the Front-end performance goals and best practices. Drive the department in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Direct and supervise all functions, duties and activities for the Front-end department.

Responsible for the execution of best practices, goals and established standards for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we re proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow.

If you re caring, purpose-driven and hungry to learn, your potential is unlimited.

• Direct and supervise all functions, duties and activities for the Front-end department and drive the department to achieve sales, profit and quality assurance goals.
• Execute best practices, goals and established standards for the department and demonstrate the company s core values.
• Maintain a safe, clean environment and provide exceptional customer service to encourage return visits.
• Support and participate in department planning, budgeting, and promotional activities in partnership with store management.
• Stay current with present, future, seasonal and special ads; create and execute department promotions and promotional plans.
• Monitor and control expenses, supply costs, and inventory conditions; ensure compliance with food safety regulations and safety programs.
• Supervise and coach direct reports; perform performance reviews and provide feedback.
• Schedule Front-end associates to provide adequate department coverage and assist in budget and P&L reviews.
• Maintain knowledge of products, respond to questions, and make product recommendations to customers.

• Minimum:
  Effective communication skills; knowledge of basic math; ability to handle stressful situations; retail or customer service experience; front-end experience.
• Desired:
  High school diploma or equivalent; front-end supervisor or management experience; retail experience; second language skills (speaking, reading and/or writing).
• Competencies:
  
  Promote trust and respect among associates; communicate company, department, and job-specific information; collaborate with associates; create welcoming environments for customers; maintain product knowledge and provide recommendations.
• Compliance and operations:
  Maintain records for company and federal compliance (e.g., Anti-money Laundering); monitor and control supply expenses; manage cash; schedule staffing; assist with budget, P&L and financial reporting; develop department business plans and promotions; stay current with ads; monitor inventory and ensure accuracy; ensure training standards are met; adhere to safety, regulatory, and company guidelines; supervise and coach staff and conduct performance reviews;
  
  manage conflicts; protect customer and business information; support minors, individuals with special needs, and older adults as applicable; perform essential functions with or without reasonable accommodation.

• Comprehensive benefits to support associate well-being (physical, emotional, financial, and more).
• Healthcare coverage (medical, dental, vision, prescription) through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Employee Assistance Program with free counseling and access to financial tools and coaching.
• Associate discounts on purchases (food, travel, technology, and more).
• Tuition reimbursement up to $21,000 through Continuing Education programs.
• Growth opportunities through training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page. Minimum and Desired qualifications are listed above; roles may require additional duties as assigned.