Sales Associate

Sales Associate – White House Black Market

Location:

13945 S Virginia St, Ste 608, Reno, NV

Position Objective

The Sales Associate supports management in promoting a customer‑ and product‑focused sales culture, ensuring a great customer experience and maximum profitability.

• Meets company sales goals by utilizing sales techniques, communicating product knowledge, recommending merchandise selections, and locating or obtaining merchandise based on customer needs.
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in visual directives including monthly store sets and sales floor maintenance.

• Promotes MAPS principles and standards, offering a cohesive omni‑channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns, exchanges, and security practices.
• Reinforces buying decisions at checkout and achieves add‑on goals including gift card sales.
• Sings up clients for the reward program; builds and maintains a solid customer following through clienteling and wardrobe management.
• Knows current product fit and style assortment offerings in store and online.
• Maintains consistent client communication via clienteling tools:
  Style Connect and Customer Book.

• Supports replenishment activities to keep the store full and abundant.
• Assists with locate fulfillment.
• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc.
• Assists with boutique cleanliness and organization.

• Promotes inclusive, collaborative problem solving.
• Seeks personal development opportunities and solicits feedback.
• Other duties as assigned.

• Culture
  :
  Living the company values and guiding principles by demonstrating customer focus, instilling trust, driving engagement, and delivering results with high performance.
• Managing Complexity
  :
  Making sense of complex, high‑quantity, sometimes contradictory information to solve problems.
• Planning and Aligning
  :
  Prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy
  :
  Maneuvering comfortably through complex policy, process, and people‑oriented dynamics.
• Courage
  :
  Stepping up to address difficult issues and speaking truthfully.

• High school diploma or equivalent.
• Retail or sales experience preferred.
• Age: 16+ for AZ, GA, , IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, VA; 18+ for all other states.
• Excellent communication and customer service skills.
• Comfortable learning and adapting to technology provided by the company.
• Strong organizational skills, ability to multi‑task in a fast‑paced environment.
• Regular attendance essential; flexible work schedule, including nights, weekends, holidays required.

• Constant walking/standing – 67–100 % of an 8‑hour shift.
• Occasional lifting up to 50 lbs – 1–33 % of an 8‑hour shift.
• Frequent climbing – 34–66 % of an 8‑hour shift.

The wage range for this position is $12.00 to $15.00 per hour. Successful candidates’ wage rates are determined based on their qualifications.

Due to our growth, we are always accepting applications. When a position is open, we will review applications to determine fit. Accommodation is available to applicants with disabilities. To request accommodation, contact your local Store Manager.

Chico’s FAS, Inc. is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth, lactation, genetic information, gender, sexual orientation, gender identity, veteran status, or any other category protected under federal, state, or local law.