Store Manager - Moana Lane Garden Center

Your Future Role:

The Moana Lane Store Manager is responsible for the overall performance of Moana Nursery’s flagship and most complex Garden Center. This position leads the day-to-day operations, customer shopping experience and financial performance of the retail store and its related businesses, including the greenhouse, indoor retail areas, eCommerce fulfillment and seasonal retail operations while working in conjunction with our on site Floral team & Stem Studio.

This is a highly visible leadership position that requires the ability to bring multiple departments, leaders and priorities together into one coordinated customer experience. The Store Manager establishes clear expectations, develops the retail leadership team and creates a culture of accountability, communication, customer service and continuous improvement.

In partnership with company ownership, retail general management, other Store Managers, Merchants, Merchandisers, Growers and shared-service teams, this position implements policies, strategies and organizational improvements that support balanced and profitable growth.

The Store Manager is responsible for the effective in-store execution of marketing strategies and promotions, including signage, merchandising, retail-team communication and coaching. This position ensures that monthly promotions and key initiatives are consistently understood by teammates and clearly communicated to customers.

Moana Nursery is a family-owned, entrepreneurial business that continues to evolve. The Store Manager works directly with ownership on a regular—often daily—basis to respond to changing business conditions, evaluate opportunities, solve problems and improve the store. This requires a leader who is comfortable receiving direct feedback, contributing thoughtful recommendations and adapting as priorities and opportunities change.

This position provides significant freedom to lead and improve the business. The Store Manager will have room to exercise creativity and sound judgment in areas such as merchandising, hiring, teammate development, scheduling, customer experience, events and the use of store space. We want this leader to experiment, learn and help Moana Lane become better.

That flexibility exists within clearly established operating processes. Receiving procedures, ERP and point-of-sale use, inventory controls, product movement and other core business practices must be followed consistently. The Store Manager is expected to improve results and challenge assumptions without creating unnecessary variation in the systems that protect inventory accuracy, financial reporting and coordination across the company.

The Store Manager must be equally comfortable leading people, analyzing financial results, solving operational problems and working directly on the sales floor. Ultimately, this position ensures that Moana Lane operates safely, efficiently and profitably while providing an exceptional experience for our customers and teammates.

Your Specific Job Responsibilities:

• Upholds and enforces Moana Nursery’s safety policies and maintains a safe, organized and customer-ready store.
• Leads the overall operating and financial performance of the Moana Lane Garden Center.
• Creates a welcoming, engaging and solutions-based customer shopping experience.
• Works closely and communicates regularly with company ownership regarding store performance, changing priorities, emerging opportunities and operational challenges.
• Maintains a visible leadership presence throughout the store and regularly engages with customers and teammates.
• Establishes clear expectations and develops, coaches and holds the Assistant Store Manager, department leaders and retail team accountable for performance and follow-through.
• Leads recruiting, onboarding, training, scheduling and teammate development based on customer traffic, seasonal demand and the needs of the business.
• Exercises creativity and sound judgment in merchandising, hiring, scheduling, customer experience, events and store execution while consistently following established receiving, ERP/POS, inventory-control and other company wide business processes.
• Coordinates the…