Customer Service Representative Store

Position Summary

The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This hourly, non‑exempt position reports to the Store Manager and involves the maintenance and operation of the company‑owned retail facility.

Location: 971 S Boulder Hwy, Store 02, Las Vegas, NV 89015
Position Type: Full‑Time/Part‑Time
Salary: $12.50 - $13.50 per hour (depends on location, merit, and experience)

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
• Process all sales on the cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic
• Operate the POS (cash register) and other equipment and machines per company procedures
• Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
• Maintain proper inventory levels and closeout shifts
• Perform duties with minimal supervision; may be required to work irregular work hours
• Notify store management of any observed dishonesty by customers, vendors, or other employees; follow vendor check‑in procedures and company policy for confronting shoplifters
• Comply with all company policies and procedures, including relevant governmental regulations
• Complete all mandatory employee orientations, trainings, certifications, and meetings

• Ability to stand and/or walk for an entire shift
• Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed
• Ability to lift and/or carry up to 30 lbs. from ground to overhead for up to 30 minutes of shift (with safety equipment)
• Ability to push and pull with arms up to a force of 20 lbs.
• Ability to bend at waist with some twisting up to 1 hour of shift
• Ability to grasp, reach and manipulate objects with hands; climbing a ladder to retrieve materials or place signage for up to 4 hours of shift

• Approximately 95% of duties performed indoors
• Exposure to intermittent indoor cold temperature extremes when working in a walk‑in cooler or freezer
• Work in small spaces at times; work independently
• Work with minimal direction and periodic supervision

• Electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food‑preparation equipment, etc.
• Manual equipment: cleaning supplies (rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
• Handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents

• High School diploma or GED (preferred)
• Experience in retail sales and customer service (preferred)
• Ability to work as scheduled and arrive on time
• Communicate orally and in writing in English and engage in conversation
• Perform basic arithmetic operations
• Must work independently and as part of a team as needed

• Medical, Dental, Vision, Life Insurance, Short‑term and Long‑term Disability, and Teladoc (available to full‑time employees)
• 401(k) with up to 3% company match
• Paid vacation and sick time
• Flexible scheduling
• Full‑time and part‑time positions
• Career growth opportunities (possible advancement to Assistant Manager or beyond)

This job description outlines the general qualifications and responsibilities of this position and is not intended to be an all‑encompassing summary of the role. This position is subject to change according to developments in technology or processes, workload and staffing limitations, or other circumstances related to the needs of the business.

K&G Petroleum/S&S Fuels is an equal opportunity employer. The company complies with all employment laws, including the Americans with Disabilities Act (ADA). If you require assistance with any part of the application process, please inform the Human Resources department.

K&G Petroleum/S&S Fuels utilizes E-Verify to confirm eligibility for employment in the United States.