Inside Sales Coordinator

Summary

The Inside Sales Coordinator is responsible for providing day‑to‑day sales and customer services support by accurately processing customer inquiries, orders, and purchase orders while ensuring timely communication and coordination across departments. This role manages assigned just‑in‑time (JIT) customer programs, maintains pricing updates, tracks product availability, and supports logistics and delivery requirements to meet customer expectations. The Inside Sales Coordinator serves as a key point of contact for customers, resolving issues, communicating changes, and ensuring adherence to company procedures.

Through strong organization, attention to detail, teamwork, and proactive follow‑through, this position contributes to operational efficiency, customer satisfaction, and overall sales support initiatives.

• Receives and processes customer inquiries, and purchase orders via telephone and e‑mail; maintains customer accounts through various third‑party web platforms (including SPS Commerce, WebEDI, Mercado
  
  E, Syndigo, and FoodLogiQ), ensuring accurate and timely data entry of sales orders, pricing, delivery dates, and special instructions.
• Manages assigned JIT (just‑in‑time) customer programs, including maintaining standing orders, entering orders in a timely manner in accordance with strict order entry cutoff times, completing weekly pricing updates, and managing customer‑specific order requirements; follows through with warehouse and production teams to ensure product availability, communicates daily shorts, invoices, and truck dispatch time via e‑mail.
• Monitors and updates weekly pricing for assigned accounts and product lines, ensuring accuracy and alignment with current programs and promotions.
• Tracks product availability, back‑orders, substitutions, and discontinued items, and proactively communicates changes to customers and sales representatives.
• Sets and maintains standing transportation appointments for assigned customers.
• Coordinates closely with the Logistics Manager, warehouse, and transportation teams to ensure customers’ shipping, routing, and delivery requirements are met accurately and efficiently.
• Responds to customer inquiries and complaints, documents issues, and distributes to required staff to ensure timely resolution.
• Reports shorts, quality issues, and other pertinent customer concerns to Account Executives, National Business Development Manager, and local management.
• Reports on unusual or discontinued usage of items to Account Executives or National Business Development Manager and Merchandiser.
• Follows through with sample requests, special orders, and post‑invoicing procedures to ensure in‑house protocol is followed.
• Actively participates in sales meetings and training sessions to stay informed on current products, programs, and company initiatives.
• Embraces working together as a team and assists where needed.
• Ability to work overtime as required to meet customer expectations.
• Performs other duties as assigned.

This job operates in an office, warehouse, and production environment. The role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. 90% of the time will be spent in an office environment lifting no more than 20 lbs on occasion. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Occasionally, the employee will be required to perform work in a refrigerated environment.

Listens well. Speaks effectively. Writes clearly. Participates in, accepts, and supports group decisions. Acknowledges the ideas and contributions of others. Works well with varied personalities and cultures. Contributes to a positive work environment.

Self‑starter.…