Regional Deficiency Sales Specialist

Job Overview

This position is responsible for identifying deficiencies in existing customer accounts that have been identified by field inspectors or other documentation. The incumbent promotes and sells products/services to address these deficiencies while providing excellent customer service and completing turnovers in a timely manner. The role is accountable for achieving sales goals and desired revenues.

• Receive, communicate, price, and negotiate all client deficiency sales calls to maintain and build SFS’s service business.
• Generate new proposals, follow up on active proposals, and close sales.
• Communicate status of active proposals to Management.
• Review and propose all Inspection Repair opportunities within 2 business days.
• Update status in Salesforce for all submitted proposals within 5 business days.
• Review 100% of red tags in Building Reports daily.
• Triage customer priorities to determine which orders to complete first.
• Assign opportunities to another Sales Representative as appropriate.
• Provide high quality service hand‑offs (turnover forms, clear scopes, team‑oriented).
• Keep opportunity status updated in Salesforce and status tags updated in Building Reports.
• Develop product knowledge concerning all products and services offered by Summit.
• Explain the difference in products and services to customers.
• Transfer any work involving a site visit to a Service Sales Representative unless otherwise directed by the sales manager.
• Manage current workload volume while multitasking incoming requests from external sources.
• Maintain a positive relationship with the customer, passing information to appropriate personnel for follow‑up, quotes, questions, or concerns.
• Ensure that all internal and external customers and co‑workers receive outstanding service in a friendly environment.
• Stay current with technical aspects of the job by reading technical manuals, bulletins, product brochures, etc.
• Maintain a safe and secure work environment by following OSHA and company safety programs.
• Adhere to company policies, procedures, and local, state, and federal regulations and laws.
• Maintain punctual, regular, and predictable attendance.
• Work collaboratively in a team environment with a spirit of cooperation.
• Respectively take direction from RSM and local management.
• Other duties may be assigned.

Education, Training, Certifications

• High School Diploma or GED, required.
• Associate’s or Bachelor’s degree in Business or related field, preferred.

Experience, Knowledge, Skill Requirements

• 2 years of relevant work experience in business development or Fire Life Safety sales, preferred.
• 2 years of computer and Microsoft Office experience, required.
• Ability to read, write, and communicate effectively in English with employees, customers, and board or directors.

Other Qualifications

• Valid driver’s license with an acceptable driving record, required. Reliable transportation, required.
• Compliance with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer‑specific requirements based on contractual agreement.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

Physical Requirements

While performing the duties of this job, the employee is required to sit and stand for long periods. The employee may occasionally be required to drive, bend, kneel, balance, lift 20 lb, walk, stand, ascend or descend stairs, reach above and below shoulders, stoop, and twist.

Work Environment

Employees will work indoors in an office or remote setting, alone or with others, and will frequently travel. Employees may occasionally be required to wear appropriate personal protective equipment, as required by company safety policies.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, affirmative action employer. While this job description is intended to be an accurate…