Field Service Renewal Sales Specialist

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time – 15 days of vacation first year
• Comprehensive benefits package including 401k, medical, dental, and vision care – available day one
• Company vehicle
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer‑focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.

• Adhere to current Johnson Controls policies, procedures, products, programs and services.
• Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.
• Responsible for retention, customer satisfaction and growth within the customer base.
• Deliver increased sales against an assigned quota.
• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
• Interface effectively with district operations to deliver and improve service delivery.
• Determine customer needs and develop sales strategies to meet those objectives.
• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

• High School Diploma
• Technical aptitude is a must for success (Microsoft Office, Salesforce, Ace, Report to Web)

• BA, BS or similar degree highly preferred
• 2+ years of sales and/or customer service experience with a similar product, service or industry
• Highly motivated and success driven.
• Excellent communication skills and ability to quickly qualify opportunities.
• High degree of self‑discipline.
• Independent, creative thinker.
• Ability to sell intangible services.

$55,000 - $81,425 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package.