Travel Sales Advisor

Benefits

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position.
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.
• Medical, Dental, Vision, wellness program, paid holidays, paid time off, volunteer time, AAA Classic Membership, AAA Product Discounts, Tuition Reimbursement.
• Competitive hourly base + commissions.

The Travel Advisor provides exceptional travel sales and support experiences to our members. Advisors must be self‑sufficient, self‑motivated, and possess world‑wide travel knowledge with a high level of accuracy. They act as consultants, tailoring AAA products and services to create unique and memorable vacation experiences.

Full Service International Cruise & Tour bookings;
Air, Hotel, Car, & Rail ticketing; and all related Member Servicing (primary) – Membership Sales & Servicing (secondary).

• Own the relationship from beginning to end of each travel‑related transaction; sell international and domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Initiate contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Maintain minimum production goals in travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations); cross‑sell credits cards and memberships.
• Research, evaluate, and compare AAA Travel Partner packages to match member needs and deliver exceptional experiences.
• Stay current with world events and latest travel industry developments and trends to provide relevant information to members.
• Investigate and respond to travel‑related member questions/complaints, and recommend solutions.
• Interpret travel documents for members purchasing travel products with AAA, inform them of governmental requirements.
• Handle ticketing for air, hotel, car, and rail, along with primary member servicing.
• Utilize industry‑specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
• Apply good judgment and decision‑making to identify customer needs and ensure high accuracy in all bookings.

• Strong working knowledge of computer applications (Google Workspace) and effective telephone skills.
• Familiarity with industry‑specific systems (GDS such as Apollo, Galileo, Travelport) preferred.
• Strong consultative selling skills with an ability to listen to members’ needs.
• Self‑motivated sales drive and documented sales success.
• Detailed knowledge of travel products and worldwide geography.
• Ability to read and interpret maps and brochures.
• Strong judgment and decision‑making skills.
• Ability to work efficiently both independently and as part of a team.
• Bilingual communication skills are a plus.

• High school diploma or equivalent.
• 3+ years of general sales experience.

• 3+ years of recent experience selling international and domestic travel services.

This is an in‑branch position requiring Saturday availability and occasional evenings for special events. The work consists of sitting at a desk, table, or computer workstation for extended periods of time. Occasional travel to attend business meetings or conferences is expected. Approximately 70‑80% of the time on the job involves using a personal computer.