Sales Coordinator; Data Entry

The Sales Coordinator reports to the Internal Operations Manager and supports the sales team by responding to leads, engaging customers, and managing the schedule of Design Specialists.

• Answer incoming service leads from technicians in the field.
• Respond to leads promptly and engage customers during initial booking appointments.
• Communicate with customers in a friendly, professional manner.
• Manage the schedule of Design Specialists, ensuring efficient allocation of resources.
• Qualify leads and match customers with Design Specialists based on personality and expertise.
• Book and coordinate sales appointments, overseeing the scheduling process.
• Verify completion of documents after a job is sold.
• Assist in answering phone calls, providing information, and directing inquiries as needed.
• Provide support to Design Specialists, encouraging them and building positive relationships with customers and team members.
• Work in an office setting, sitting in front of a computer screen for extended periods.
• Occasionally lift file boxes or materials up to 30 lbs.

• High school diploma or equivalent.
• 5 years of experience providing customer service over the phone.
• Previous phone sales experience, including professional communication with customers, vendors, staff, and the general public.
• Proficient in Microsoft Word, Excel, Outlook, and Teams.
• Strong interpersonal skills with the ability to build positive relationships with customers and Design Specialists.

• Health Insurance:
  Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off:
  Vacation, holidays, and sick leave.
• Professional training and advancement opportunities.