SVP of Enterprise Sales
Job in
Reno, Washoe County, Nevada, 89550, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Sales
Account Manager, Client Relationship Manager, Customer Success Mgr./ CSM -
Management
Account Manager, Client Relationship Manager
Job Description & How to Apply Below
- Lead and develop a high-performing account management organization focused on customer retention, expansion, and profitability.
- Establish and execute a strategic vision for account management aligned with company growth objectives.
- Build and maintain executive-level relationships with key customers and stakeholders.
- Drive revenue growth through account expansion, cross-selling, upselling, and strategic account planning.
- Partner closely with Sales leadership to ensure seamless customer transitions and ongoing account success.
- Develop customer engagement strategies that enhance customer satisfaction, loyalty, and long-term retention.
- Monitor customer health metrics, retention trends, and account performance to proactively address risks and opportunities.
- Collaborate with Operations and Product teams to ensure customer expectations are consistently exceeded.
- Lead executive business reviews with strategic customers and represent ITS Logistics in high-level customer engagements.
- Develop and implement scalable processes, reporting, and performance metrics for the account management organization.
- Leverage analytics and customer insights to drive strategic decision-making and continuous improvement.
- Mentor and develop future leaders within the organization.
- Provide executive leadership with visibility into customer performance, growth opportunities, retention forecasts, and strategic initiatives.
- Foster a culture of accountability, customer obsession, collaboration, and operational excellence.
- Bachelor's degree in Business, Supply Chain, Logistics, or a related field required;
Master's degree preferred. - 10+ years of leadership experience in account management, customer success, logistics, transportation, or related industries.
- Proven track record leading large-scale account management organizations and driving customer retention and revenue growth.
- Experience managing strategic enterprise-level customer relationships and executive stakeholder engagement.
- Strong financial acumen with experience managing P&L impact, customer profitability, and growth strategies.
- Demonstrated success building, coaching, and developing high-performing teams.
- Exceptional leadership, communication, negotiation, and relationship-building skills.
- Highly analytical with the ability to leverage data and insights to drive business decisions.
- Experience operating in a fast-paced, high-growth environment.
- Advanced technology proficiency, including CRM platforms, reporting tools, and Microsoft Office Suite.
- Strong customer-first mindset with a commitment to delivering exceptional service and results.
- Demonstrated ability to influence cross-functional teams and drive organizational alignment.
- Strong work ethic, executive presence, and commitment to continuous improvement.
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