Security Supervisor

SUMMARY

Grand Sierra Resort and Casino (GSR) is seeking a talented and qualified individual to serve as a property Security Supervisor. The applicant must have previous Security management experience, proven organizational and communications skills, exceptional managerial skills and experience, guest service, and practical problem‑solving skills. The Security Supervisor will ensure a safe, hospitable, smooth, and efficient operation. This role is highly visible and interacts with sponsors, vendors, resort guests, and GSR Management.

The Security Supervisor must lead by example at all times and provide the highest level of integrity and dedication, as well as provide outstanding security and guest service to all patrons of GSR.

• Provide prompt, knowledgeable, and courteous service by protecting the property and ensuring the safety of guests and team members through observation, reporting, and taking action. Ensure guest service is delivered appropriately by all Security Officers in order to meet company service standards, as well as departmental and property service goals.
• Assist Security Shift Manager with daily duties.
• Work with the Shift Manager to create a clear training schedule using the Job Qualification Standards (JQS), GSR’s Ancillary Training, and exercise scenarios.
• Under the supervision of the Shift Manager (or in their absence) provide leadership and oversight for the daily operations of the Security team, serving as a liaison for information flow between executives and officers.
• Deploy Security Officers as needed and understand execution of Emergency Management situations and actions.
• Address and resolve internal departmental issues efficiently, ensuring that all solutions adhere to department and GSR standards and policies.
• Identify security and safety issues or concerns around the property and provide integrative solutions to create a safer environment.
• Delegate projects, reports, investigations, etc., to security staff.
• Review officer reports and ensure all pertinent information is included before closing the report.
• Ensure Officers’ positive performance and disciplinary actions are properly documented according to departmental and company policies.
• Conduct daily shift briefings, communicate information, and address officers’ comments.
• Maintain a daily Activity Log of key shift incidents.
• Be observant in all areas inside/outside the property for suspicious circumstances or persons.
• Conduct training courses to ensure officers are current on security tactics and departmental procedures.
• Use good judgment, reason, caution, and calm when approaching a disgruntled individual or difficult situation. In the event of a confrontation, obtain all necessary information to make an informed decision that provides an effective solution to the issue.
• Complete investigations and subsequent reports by asking questions pertinent to the situation, such as; who, what, where, why, how, etc., to gather sufficient details to thoroughly satisfy the investigation/report requirements.
• Use the computer report writing system to complete reports and be able to follow through/up on any given report.
• Maintain regular communication with guests and team members to ensure quality service and gather feedback. Coordinate with hotel departments or outside agencies as needed to provide relevant information for guest service or investigations.
• Utilize effective communication skills and professionalism when dealing and cooperating with other GSR departments and outside agencies, such as Police Officials, Medical Personnel, Fire Department, FBI, Secret Service, and Governmental Officials.
• Other duties as assigned within the scope of this position.

• Proven track record of performing each essential responsibility satisfactorily.
• Ability to work with interruptions and to perform multiple tasks while remaining collected in high‑pressure situations.
• Ability to maintain the confidentiality of sensitive information in situations that occur.
• Exceptional oral and written communication skills with the ability to accurately document security incidents.
• Effectively present information…