Special Response Team - Armed Officer

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve and promote a safe environment for hotel guests and team members through keen observation.
• Stand at stationary/mobile posts inside/outside the hotel as directed by the supervisor, Director of Security, or their representative.
• Respond to suspicious, unusual, or emergency situations using the appropriate escalation of force up to and including armed response by following established protocols.
• Respond in a calm demeanor for any/all emergencies that may arise, i.e., bomb threats, medicals, deaths, domestic disturbance, etc.
• Will maintain proficiency in the use of all assigned protective equipment and firearm.
• Will be required to use rapid and sound judgment in responding to unusual or emergency situations using appropriate escalation level of force.
• Will work in an environment and under conditions that require carrying authorized weapons and ammunition, using protective gear and devices, and awareness of personal safety and the safety of others.
• Must meet and continue to meet required training standards related to handgun qualification.
• Patrol the property on a continual basis to assess and observe potential threats or suspicious activity.
• At all times, the officer will handle themselves calmly, professionally, and courteously to guests, co‑workers, team members, and individuals on the property.
• Address any problem and/or incident on the property and communicate with the supervisor during the tour of duty.
• Be observant in all areas inside/outside of the hotel for safety concerns or suspicious circumstances.
• Use good judgment, reason, and a calm demeanor when approaching or responding to a volatile or armed situation.
• In the event of an emergency or similar situation, take control and instruct fellow co‑workers, team members, and guests as to the best course of action to take.
• Complete subsequent reports by asking questions pertinent to the situation, such as who, what, where, why, how, etc., to gather sufficient details to thoroughly satisfy investigation/report requirements. Use a computer report writing system to complete reports and be able to follow through/up on any given report.
• Make constant contact with both guests/team members to provide optimal service. This includes contacting various departments to provide/obtain pertinent information for guest service, investigations, etc.
• Liaise with outside law enforcement and maintain good communications skills and professionalism with agencies such as Police Officials, Fire Department, FBI, Secret Service, and Governmental Officials.
• Any other duties as assigned within the scope of this position.

• Exceptional oral and written communication skills with the ability to accurately communicate reports.
• High-level understanding of interpersonal skills to productively deal with business contacts and team members at all levels of the company.
• Possesses a strong attention to detail, organizational and engaging presentation skills.
• Effectively present information and respond to questions from groups of managers, staff, clients, and general public.
• High level of firearms, specifically pistol, proficiency, including but not limited to, weapons handling and marksmanship.
• Advanced computer skills with various VMS, investigative and access control software systems. Must have working knowledge in Microsoft Outlook, Word, Excel, and Power Point.
• Ability of simple math, and complex reading, writing, and task completion skills is required.
• Must have the following skills: compiling, coordination, analyzing, supervising, instructing, driving, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

• Minimum of 1 year’ experience in security, investigations, law enforcement, self‑awareness training techniques, and risk management is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Must possess prior law…