Site Security Patrol Officer

PILB #3068

Dedicated Officer for Recreational Areas on Residential Site – South Reno

Thursday–Sunday 11:00 a.m.–7:00 p.m.

PILB Work Card required for the position.

• Demonstrate professionalism and integrity at all times
• Have strong attention to detail
• Manage time effectively and remain productive
• Communicate clearly — both verbally and in writing
• Deliver exceptional customer service with confidence and approachability

• PILB for Nevada is needed for the job.
• Must have the ability to work holidays if they fall on your set schedule.
• Pay Rate: $19–$20 BOE with opportunity for professional growth, advancement, and promotions.
• Must have reliable transportation to arrive at the site.
• Benefits:
  Customized Benefits. Tuition Assistance of $3,500 for PT/FT/Immediate Family Members.
• Health benefits available after the probationary period.

Signal Patrol Officer will conduct foot and vehicle patrols for courtyards, offices, pools, and other high-value areas to ensure all required access points are properly secured and to protect property and residents with a high degree of attentiveness to detail and safety. All duties listed below are minimum requirements – additional duties in the site’s Post Orders are also required.

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose.
• Strategic Planning: Effective engagement, communication, planning and execution of daily patrol responsibilities while meeting established deadlines.
• Financial Acumen: Understanding company measurements while executing necessary behaviors to drive performance.
• Team Development: Communicate with clients, team members, and management effectively and in a timely manner, receiving and relaying feedback and executing follow‑up as needed.
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business.

• Conduct and deliver various mobile security services while operating company patrol vehicle that reflect the company’s values, expectations, and consistent service in alignment with site‑specific instructions/post orders.
• Write detailed and accurate reports utilizing company technology and web or app‑based software during each shift that align with site instruction/post orders.
• Arrive on time for shifts, clock in and out, meet time commitments, follow instructions, dress code, and appearance standards and expectations.
• Interact with internal and external customers on site, cultivating a customer service relationship and striving to provide peace of mind.
• Consistently communicate with the Advanced Patrol Officer and/or the Branch Patrol Supervisor to promptly report any customer or property‑related information and concerns.
• Use assigned vehicle responsibly, including fueling, washing, interior cleanliness, and inspecting.
• Care for any Signal equipment assigned during shift, including radios, access keys/cards, uniforms, and devices.
• Manage daily activities while meeting key benchmarks and expectations set by the Branch Patrol Supervisor such as reporting standards and service quality.
• Consistently deescalate issues through communication in a professional and prompt manner.
• Communicate with the Branch Patrol Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as client needs, route changes, and post order updates to ensure operational excellence and efficiency.

• 21 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Must have a valid driver’s license and good driving record
• Must have reliable transportation
• Complete training modules within the first month
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organizational values, and professionalism through appropriate conduct and demeanor at all times
• Must be able to move equipment weighing up to 20 pounds

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.