Special Response Team; SRT Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide the most responsive, knowledgeable and courteous service by protecting not only the property but also the safety of the guests and team members through observing, reporting, and taking action.
• Take an active role in departmental disciplinary matters.
• Recruit, train, and manage the SRT program, its officers and all program related matters.
• Be pro‑active with department staffing and ensure staffing levels are at acceptable levels.
• Respond to suspicious, unusual or emergency situations using the appropriate escalation of force up to and including armed response by following established protocols.
• Liaise with outside law enforcement and maintain good communications skills and professionalism with agencies such as Police Officials, Fire Department, FBI, Secret Service and Governmental Officials.
• Liaise with other departments in matters related to security and safety.
• Provide direction for the day‑to‑day operation of the Special Response Team and be a liaison of information from executives to officers.
• Review officer reports to ensure all pertinent information is included before turning them into the Director of Security.
• Be observant in all areas inside/outside of the hotel for safety concerns or suspicious circumstances.
• Maintain thorough and detailed training and certification records of all assigned SRT personnel.
• Use good judgment, reason and a calm demeanor when approaching a disgruntled individual; in the event of a confrontation separate the involved persons without getting hurt or escalating the situation.
• Complete investigations and subsequent reports by asking questions pertinent to the situation such as who, what, where, why, how, etc. to gather sufficient details to satisfy investigation/report requirements. Use a computer report writing system to complete reports, and be able to follow through/up on any given report.
• Make constant contact with both guests/team members to provide optimal service. This includes contact with various hotel departments to provide/obtain pertinent information needed for guest service, investigations, etc.
• Any other duties as assigned within the scope of this position.

• Exceptional oral and written communication skills with the ability to accurately communicate reports.
• High-level understanding of interpersonal skills to productively deal with business contacts and team members at all levels of the company.
• Possesses a strong attention to detail, organizational and engaging presentation skills.
• Effectively present information and respond to questions from groups of managers, staff, clients, and general public.
• High level of firearms, specifically pistol, proficiency, including but not limited to weapons handling and marksmanship.
• Advanced computer skills with various VMS, investigative and access control software systems. Must have working knowledge in Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability of simple math, and complex reading, writing, and task completion skills is required.
• Must have the following skills: compiling, coordination, analyzing, supervising, instructing, driving, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

• Minimum of 3 years’ experience in security, investigations, law enforcement, self‑awareness training techniques, and risk management is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Must possess prior law enforcement experience or honorably discharged Veteran with Combat Arms Military Occupational Specialty (MOS) or SOF experience.

• Must be able to maintain appropriate Gaming License & Alcohol Awareness card.
• Valid driver’s license and must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position.
• Must maintain a CPR, AED, and First Aid certification.
• Must have a current…