Security Retail Officer

Garda World Security Services U.S. seeks a Security Retail Officer to protect people, assets, and property in a busy retail environment. In this role, you will maintain a visible security presence, deter theft and unsafe behavior, monitor entrances, exits, and CCTV, and enforce site policies with professionalism. Duties include access control, incident and alarm response, report writing, and partnering with store management on safety concerns.

You will interact with customers and staff, de-escalate conflicts, and follow post orders and emergency procedures while upholding Garda World's standards for integrity and customer service.

Responsibilities

• Maintain a visible security presence in a retail environment
• Monitor entrances, exits, and sales floor activity
• Deter theft, policy violations, and unsafe behavior
• Perform access control and verify identification as required
• Monitor CCTV and security systems when applicable
• Respond to incidents, alarms, and emergencies per procedures
• De-escalate conflicts and support a safe customer experience
• Complete clear, accurate incident and daily activity reports
• Enforce site policies and post orders consistently
• Coordinate with store management and Garda
• World supervisors

Required Skills

• Physical security patrol and observation
• Access control procedures
• CCTV monitoring and basic operation
• Incident response and reporting
• Report writing and documentation
• Customer service and public interaction
• Conflict de-escalation techniques
• Radio and communication protocol
• Knowledge of retail loss prevention basics
• Emergency procedures and evacuation protocols