Installation Technician - Reno, NV

Cook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full‑Time Installation Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. Responsibilities include installing wires and equipment, responding to service calls, conducting site surveys, performing installation startup, system commissioning, and customer training.

Pay: $24-$28 per hour DOE

What you’ll do:

• Installs electronic and physical security products.
• Installs and pulls wire as per specifications.
• Accounts for all installation tools, equipment, job parts, and inventory.
• Tests all installed/serviced equipment to ensure proper performance and compliance with customers’ requirements.
• Communicates important project status information to management and customers as necessary (installation or service).
• Conducts site surveys upon request of management.
• Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines, e.g., timesheets, expense reports, change orders, equipment transfers.
• Maintains and controls assigned truck stock inventory in an organized manner.
• Keeps assigned vehicle clean inside and out.
• Coordinates and ensures vehicle is maintained according to established standards.
• Responsible for training less experienced employees and trainees on company procedures, systems, and installation/service techniques.
• Performs other related duties as assigned.

What you bring:

• High School Diploma or GED equivalent required.
• 2–4 years of electronic and physical security service and installation experience and/or training; or equivalent combination of education and experience.
• Valid driver’s license and clean driving record.
• Knowledge of security equipment such as alarm systems, access control, video, CCTV systems, drive‑up systems, and under‑counter teller equipment is preferred.
• Knowledge of Bosch, DMP, March DVR, 3VR, and/or Lenel Access control product lines preferred.
• Customer service experience is a plus.
• Ability to travel up to a week if necessary.
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 100 pounds and regularly lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cook Solutions Group (CSG) provides employees with a comprehensive benefits program to enhance quality of life, including competitive salaries, 90% PPO insurance premium coverage for employees, 100% coverage for a high deductible plan, 50% coverage for dependents, a 401(k) match, paid time off, paid holidays, volunteer time, technician perks such as company vehicle and gas card, quarterly bonus program, tuition reimbursement, and more.

Why work at Cook Solutions Group? We cultivate a casual, upbeat environment that enhances productivity, satisfaction, and retention. New employees become eligible for benefits on the first of the month following a 60-day waiting period for those working a minimum of 30 hours per week. Flexible scheduling, work‑life balance, and community volunteering are encouraged.

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, related medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, or local law.