Lead Water Restoration Technician

Job Description

A Lead Technician is mainly responsible for performing the water mitigation for residential properties while providing excellent customer service. This is a labor-intensive construction‑related position that has a rotating “on call / emergency response” requirement.

• Water Mitigation:
  Performing water extraction, setting up and monitoring drying equipment, and conducting moisture readings to ensure successful drying processes.
• Customer Service:
  Regularly communicating with clients to update them on progress, addressing concerns, and ensuring their complete satisfaction throughout the process.
• Equipment Maintenance:
  Maintaining and caring for company equipment, ensuring tools are in top condition and ready for deployment.
• Team Leadership:
  Providing guidance and training to junior technicians; ensuring the highest standards are consistently met.
• Emergency Response:
  Participating in a rotating “on call” schedule, ready to address water emergencies swiftly and effectively.

• Minimum of 2 years experience in water damage restoration or a related role.
• High attention to detail and job documentation.
• Excellent communication and customer service skills.
• Clean criminal history and driving record.
• Ability to work in challenging environments, such as confined spaces or heights.
• IICRC Water Restoration Technician certification or equivalent is preferred. Resto Pros may conditionally offer to pay for your Water Damage Restoration training and exam from the IICRC, pending employment.

• Competitive hourly wage with opportunities for overtime and bonuses.
• Continuous training and professional development opportunities.
• A supportive, team-focused work environment where your efforts are recognized and rewarded.
• Company phone or stipend.
• Vacation and paid time off.
• Health, Dental, Vision Insurance reimbursement opportunity.

• After Hours / On-Call Bonus Pay Offered.
• Overtime Pay Offered.
• Resto Pros may conditionally offer to pay for your Water Damage Restoration training and exam from the IICRC, pending employment.

• $22 – $27/hr
• Bonus + Overtime